
Financial Service Delivery Engineer, B2B Tech
21 hours ago
At Optasia, we strive to deliver cutting-edge financial technology solutions to businesses worldwide. Our integrated platform offers scoring, financial decisioning, disbursement & collection services, enabling financial inclusion and responsible financing decision-making.
We seek highly skilled professionals to join our team of innovators and experts in the field of finance and technology. As a Technical Operations Engineer, you will play a crucial role in monitoring and restoring service-related projects, collaborating with customers' internal technical teams, and ensuring timely resolution of technical issues.
Key Responsibilities:
- Serve as the primary technical point of contact for troubleshooting application, system, and network issues related to the Services provided by Optasia to customer projects assigned to you.
- Take ownership of customer issues reported and ensure timely resolution within SLA target times.
- Work on a standby basis outside standard working hours to collaborate with counterparts during system outages or degradation.
- Collaborate with customers' internal technical teams to evaluate and solve technical problems, reducing the duration of customer impact during major incidents and outages.
- Follow established procedures for proper escalation of unresolved issues to relevant teams.
- Act as Optasia's local Single-Point-of-Contact for Service Operations-related matters and facilitate progress towards resolving these matters.
- Participate in technical meetings where Optasia's presence is required by customers.
- Log and update technical tickets properly in the ticket logging system.
Requirements:
- Bachelor's Degree in Computer Science or related field.
- 4+ years of experience in a similar role.
- Hands-on experience with SQL and/or Postgres databases.
- Linux and Networking experience is essential.
- Excellent written and verbal communication skills.
- Diligence and attention to detail, along with ability to multitask and prioritize work effectively.
- Strong technical troubleshooting skills and problem-solving abilities, with the capacity to think critically and develop suitable solutions.
- Familiarity with Atlassian Jira and Confluence.
We are committed to providing a comprehensive package of benefits, including extra days off, performance-based bonuses, private health insurance, and state-of-the-art technology equipment.
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