Dynamic CRM Specialist

14 hours ago

Muscat, Muscat, Oman beBee Careers Full time
Senior Dynamics 365 CRM Consultant

We are seeking an experienced Senior Microsoft Dynamics 365 CRM Consultant to lead the design, implementation, and optimization of CRM solutions that enhance customer engagement and business processes.

The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Key Responsibilities:
  • Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs
  • Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
  • Develop and optimize workflows, plugins, Power Automate flows, and custom applications
  • Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications
  • Work closely with stakeholders to gather business requirements and translate them into technical solutions
  • Perform data migration, system upgrades, and performance optimization
  • Ensure CRM solutions are compliant with security, data governance, and regulatory requirements
  • Troubleshoot and resolve CRM-related technical issues and provide support for end-users
  • Stay updated on Microsoft Dynamics 365 and Power Platform advancements
  • Provide guidance and mentorship to junior team members
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement)
  • Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse
  • Expertise in customizing forms, entities, business rules, workflows, and security roles
  • Proficiency in C#, JavaScript, .NET, and SQL Server
  • Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems
  • Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus
  • Familiarity with Agile (Scrum, SAFe) methodologies
  • Excellent problem-solving and communication skills
  • Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred
Job Type:

This is a full-time position

Job Category:

Consulting, IT and Sales

This role requires strong technical skills, excellent problem-solving abilities, and effective communication skills. If you are a motivated and experienced professional looking for a challenging role, please apply.

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