Reservations Agent

6 days ago

Fujayrah, Oman Nour Arjaan by Rotana Full time
Job Description

We are currently seeking passionate and dynamic guest-focused professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Main Responsibilities:
  1. Process and confirm guest room reservations made by clients through various channels.
  2. Input all reservations into the computer, recording all pertinent information, and attend to inquiries, complaints, and requests regarding reservations.
  3. Remain up to date with all promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  4. Show complete product knowledge, understand rate structure, and apply rate management.
  5. Maintain established filing system for all correspondence and collate reports as required by the Reservations Manager or Supervisor.
  6. Promote and maintain good public relations and endeavor to maximize business.
  7. Maintain an accurate room status at all times.
  8. Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and check constantly the incoming e-mails.
  9. Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified.

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