Customer Service Representative

1 day ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

We are seeking a highly motivated and organized Reservation Agent to join our team at Mandarin Oriental, Muscat. As a key member of our Reservations department, you will play a critical role in delivering exceptional guest service and maximizing occupancy.

The successful candidate will have a solid understanding of the hospitality industry, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be responsible for managing all aspects of guest reservations, including responding to telephone and email enquiries, processing bookings, and handling any issues that may arise during the guest's stay.

Key Responsibilities
  • Maximize daily occupancy and average rates through effective up selling.
  • Communicate daily with the Guest Relations and Front Office departments.
  • FOLLOW-UP on No-Shows.


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