Customer Service Professional

5 days ago


Muscat, Muscat, Oman Allianz Popular SL. Full time
About the Role
The Care Centre - Agent is a vital member of our customer service team, responsible for delivering exceptional support to our clients. This role involves responding to incoming calls, providing information and solutions to customers' queries, and ensuring that all interactions are conducted with the highest standards of professionalism.

Main Responsibilities
  • Provide quality customer service by addressing customer inquiries and resolving issues in a timely and efficient manner.
  • Follow established communication protocols to ensure seamless interaction with customers.
  • Document details of customer conversations and actions taken to facilitate follow-up and continuous improvement.
  • Maintain accurate records of customer interactions, including complaints and feedback.
  • Collaborate with colleagues to achieve team goals and objectives.


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