Telecom Field Operations Manager

2 weeks ago

Muscat, Muscat, Oman beBee Careers Full time

Job Summary:

  • We are seeking an experienced Operations Supervisor to manage inventory, coordinate services with partners, and ensure exceptional customer experience in telecom field operations.

Key Responsibilities:

  • Inventory Management: Oversee inventory within the country in collaboration with the warehousing partner; ensure safekeeping of inventory and safe receipts and dispatches
  • Service Coordination: Work closely with service partner/s on timely closure of deliveries, installation & maintenance service tasks within the predefined SLA and jointly own the KPIs on the same
  • Quality Assurance: Ensure quality of service delivery is monitored and agreed SOPs are followed at customer site
  • Customer Issue Resolution: Own the troubleshooting of customer issues raised by the customer support team, working along with our partners and their teams
  • KPI Reporting & System Updates

About You:

  • At least 5 years of cumulative experience in telecom field operations or managing field operations teams
  • Customer Interaction: Experience in customer-facing operations, including visiting customer sites and interacting with customers
  • Communication & Etiquette: Basic proficiency in English and being presentable to customers; can interact with partners on emails
  • System Skills: Fundamental understanding on the usage of MS Excel and field management systems

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