Guest Service Ambassador

1 week ago


Salalah, Dhofar, Oman Alila Hinu Bay Full time
About the Job:

Alila Hinu Bay is seeking a skilled Front Desk Coordinator to join our team. As a key member of our front office team, you will be responsible for ensuring seamless check-in and check-out processes, handling guest complaints, and maintaining accurate records.

Job Summary:
  • Coordinate the front desk operations, including managing guest arrivals and departures.
  • Respond to guest complaints and resolve issues efficiently.
  • Maintain accurate records of guest stays, payments, and any issues encountered.

To succeed in this role, you will need to possess excellent communication and problem-solving skills. You should also be able to work effectively in a fast-paced environment and maintain attention to detail.

The ideal candidate will have a minimum of 3-5 years' experience in a hotel or hospitality setting, preferably in a front desk or reservation role. Knowledge of Opera and Arabic language is desirable but not essential.

Responsibilities:
  1. Coordinating Front Desk Operations: Manage guest arrivals and departures, ensuring smooth check-in and check-out processes.
  2. Handling Guest Complaints: Respond to guest complaints and resolve issues efficiently, providing excellent customer service.
  3. Record Keeping: Maintain accurate records of guest stays, payments, and any issues encountered.


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