Operations Manager

17 hours ago


Muscat, Muscat, Oman MedNet Global Healthcare Solutions LLC Full time

At MedNet Global Healthcare Solutions LLC, we are seeking an experienced Operations Manager to join our team. The successful candidate will be responsible for supporting the Operations Manager in achieving company business targets by coordinating daily operational tasks, monitoring project progress, and ensuring that workflows align with company standards.

This role focuses on improving service levels, facilitating cross-departmental collaboration, and assisting in project execution within the Oman market.

The key responsibilities of this role include:

  1. Supporting the annual strategic, operational, and financial planning process by collecting and analyzing data and generating detailed performance reports for internal review and client updates.
  2. Ensuring compliance with Service Level Agreements (SLAs) and regulatory standards.
  3. Leading projects, ensuring timelines, budgets, and objectives are met.
  4. Monitoring departmental KPIs, client TATs, and SLA performance, and providing regular updates.
  5. Assisting in analyzing data for budget recommendations, resource planning, and cost-benefit analysis of operational investments.
  6. Supporting efficiency improvement and productivity enhancement initiatives.

To succeed in this role, you will need:

  • A Bachelor's degree in medicine, Business, or MBA.
  • AAPC certification, Certification in process improvement methodologies (e.g., Six Sigma) is a plus.
  • Large experience in managing complex operations environments, at least the last 5 years in Senior roles with an operational track record with proven results.
  • Good knowledge of Microsoft applications, especially profound experience in developing PowerPoint presentations, MS projects, and Excel.
  • Experience in managing operations through efficiency, quality, and customer experience.
  • Fluent in business English (verbal and written skills).
  • Ability to provide leadership & motivate team members.
  • Excellent interpersonal skills and ability to communicate and work effectively with all levels of the organization.

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