Manager of Operational Excellence

17 hours ago


Muscat, Muscat, Oman Calo Inc Full time
Operational Excellence at Calo Inc.

We are seeking an experienced and dynamic Operations Manager to lead the setup and day-to-day operations of our new kitchen and team in Oman. The successful candidate will be responsible for establishing and overseeing the operations of Calo's first kitchen in Oman, ensuring smooth operational processes, and maintaining the high standards of quality that Calo is known for.

Responsibilities:
  1. Sourcing and Procurement
  • Sourcing, negotiating, and securing an appropriate kitchen facility in Oman.
  • Designing and fitting out the kitchen to meet Calo's operational and health standards.
  • Recruiting, hiring, and training local kitchen staff, including chefs, packing team, and drivers.
  • Creating a positive and efficient work environment, fostering team collaboration and high performance.
  • Ensuring all legal and regulatory requirements are met in Oman, including food safety, health regulations, business permits, and licenses.
  • Working with local authorities to secure the necessary certifications for operations.
  • Coordinating and overseeing pre-launch testing, including soft launches, mock operations, and trial runs.
  • Collecting feedback from test customers, and implementing changes or improvements before the grand opening.
Operational Performance Management
  • Developing and implementing operational processes, ensuring consistency in meal production and delivery.
  • Monitoring food safety standards, inventory, and waste management practices.
  • Overseeing the production schedule, ensuring timely preparation and delivery of meals.
  • Reviewing and adapting Calo's operational procedures to suit the local market.
Quality Management
  • Maintaining the quality standards set by Calo in terms of food quality, presentation, and customer service.
  • Regularly reviewing and optimising processes for efficiency and cost-effectiveness.
Cost Management
  • Assisting in developing the pre-opening budget, monitoring costs, and ensuring that expenditures remain within allocated limits.
  • Ensuring the efficient allocation of resources, and identifying areas where cost savings can be made without compromising quality.
Performance Analysis
  • Tracking key performance metrics and reporting on operational performance.
  • Working closely with the management team to identify opportunities for improvement and expansion.


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