
Technical Leadership Expert
1 day ago
Job Description:
- This role is responsible for leading customer delivery engagements and providing escalation support for large-scale solutions and complex issues through deep technical expertise.
- A thought leader, you will collaborate cross-functionally with internal stakeholders to showcase the value of our services and solutions to customers.
- You will drive customer technology transitions, influencing solution architectures and services.
- Builds customer simulations to resolve/validate complex problems and compatibility issues.
- Leads creation and dissemination of technical collateral, intellectual capital, documentation, and knowledge transfer.
- Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
- Mentors and develops others.
Role Specific Responsibilities:
- Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
- Actively mentors and develops others.
- Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g., scripts, software assets) in the most productive manner for various audiences, customers.
- Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
- Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
- Owner and keeper of our culture.
- Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
- Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco's suite of products, services to accelerate business outcomes.
- Supports presale activities and translates business requirements into solution design.
Scope and Complexity:
This role interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations. Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
Expertise:
- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
- Hands-on experience - ACI (CCIE cert).
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