
Technical Support Expert
8 hours ago
As a Technical Support Expert, you will play a critical role in ensuring the smooth operation of our services. Your primary responsibility will be to provide technical support and troubleshoot application, system, and network issues.
Key Responsibilities:
- Serve as a technical escalation point for troubleshooting and resolving complex issues
- Take ownership of customer issues and work to resolve them within SLA target times
- Collaborate with internal and external teams to evaluate and solve technical problems
- Work on a stand-by basis outside of standard working hours to address system outages or degradation
- Contribute to process improvements and optimize technical workflows
Requirements:
- Bachelor's Degree in Computer Science or similar
- 4+ years of experience in a similar role
- Hands-on experience with Linux and/or Networking fundamentals
- SQL and/or Postgres database experience preferred
- Excellent written and verbal communication skills
- Diligence and attention to detail
- Fluent in English
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