Technical Support Expert

8 hours ago


Muscat, Muscat, Oman beBee Careers Full time

As a Technical Support Expert, you will play a critical role in ensuring the smooth operation of our services. Your primary responsibility will be to provide technical support and troubleshoot application, system, and network issues.

Key Responsibilities:

  1. Serve as a technical escalation point for troubleshooting and resolving complex issues
  2. Take ownership of customer issues and work to resolve them within SLA target times
  3. Collaborate with internal and external teams to evaluate and solve technical problems
  4. Work on a stand-by basis outside of standard working hours to address system outages or degradation
  5. Contribute to process improvements and optimize technical workflows

Requirements:

  • Bachelor's Degree in Computer Science or similar
  • 4+ years of experience in a similar role
  • Hands-on experience with Linux and/or Networking fundamentals
  • SQL and/or Postgres database experience preferred
  • Excellent written and verbal communication skills
  • Diligence and attention to detail
  • Fluent in English


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