Digital Transformation Leader

6 days ago

Muscat, Muscat, Oman beBee Careers Full time

About the Role

Key Responsibilities
  • To drive digital transformation and change within assigned business units, inspiring innovation and efficiencies and helping to transform digitally the technology capability into a strategic engine of the business.
  • Lead customer experience, operational excellence, and digital channels portfolios using agile methodologies for predictable, high-quality delivery and continuous improvement.
  • Develop and implement property-specific IT plans aligned with Group IT strategy, ensuring SLA adherence and quality controls.
  • Manage the property's IT deliveries by swiftly resolving impediments and adapting to changes effectively.
  • Collaborate with Group IT to integrate hotel systems, cybersecurity, and enterprise architecture initiatives within the property.
  • Facilitate issue resolution and risk management, escalating as necessary to advisory committees.
  • Ensure compliance with IT standards, operational processes, security protocols, and data protection policies.
  • Enhance end-user and customer support, striving for optimal service availability and uptime.

Requirements

About You
  • A bachelor's degree in information technology, computer science, or equivalent from an accredited and renowned university.
  • Microsoft Certified Professional (MCP) or equivalent professional certification.
  • Extensive knowledge of Microsoft software technologies and platforms.
  • Robust analytical and strategic planning and execution skills.
  • Exposure to Scrum and Kanban, CX, agility, and design thinking.
  • At least 8 years of experience in IT hospitality within the luxury industry.
  • Adaptability and appreciation of cultural diversity.
  • Experience in a federated structure with matrixed leadership responsibilities.

What We Offer

  • An attractive tax-free salary paid in Omani Rials (OMR), the local currency.
  • Generous food & beverage discounts.
  • Reduced hotel rates across our global properties.
  • An excellent leave and healthcare package.
  • Life insurance.
  • Performance-based incentives.
  • A range of other employee benefits.

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