
Remedial Support Team Member
1 day ago
The Junior Officer – Remedial assists the Remedial team in handling delinquent and non-performing accounts. Key responsibilities include assisting with follow-ups, documentation, system updates, and customer interactions. The successful candidate will ensure timely administrative support for recovery activities, maintain accurate records, and contribute to daily remedial operations.
Main Responsibilities:
- Monitoring delinquent accounts and supporting recovery follow-up activities.
- Preparing and updating recovery files, trackers, and MIS reports for internal use.
- Coordinating with customers for document submissions, payment reminders, and basic inquiries.
- Updating system records accurately and timely data related to customer communications and repayments.
- Elevating complex or unresolved matters to senior staff for suitable handling.
- Maintaining confidentiality and professionalism when dealing with sensitive customer data.
- Supporting the team in preparing documentation for legal referrals when required.
- Ensuring consistent support to the Remedial team in day-to-day recovery operations.
- Collaborating with internal stakeholders such as Collections, Legal Affairs, and Operations to ensure smooth case handling.
Requirements:
- A High School General Diploma is desired; a Diploma in Banking or Business-related field is preferred.
- A minimum of 1 year of experience in Banking or financial sectors within a remedial or collection department is preferred.
- Proven hands-on experience in performing a similar role within the banking or financial sector.
- Knowledge and understanding of banking regulations and financial compliance.
- Familiarity with delinquency management or basic recovery processes is an advantage.
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