Professional Vehicle Service Consultant

7 days ago

Muscat, Muscat, Oman beBeeCustomerFocused Full time 6,000 - 8,000
Automotive Service Advisor Job Description

We are seeking a professional and customer-focused Automotive Service Advisor to join our team. The successful candidate will be responsible for managing the customer experience across specialized brands for mechanical work and Body & Paint Shop.

Key Responsibilities:

  • Greet customers and assess their service needs through detailed discussions.
  • Generate accurate job cards and service estimates for mechanical, electrical, and bodywork jobs.
  • Coordinate with workshop technicians, parts department, and body shop teams to ensure timely job progress.
  • Keep customers updated throughout the repair process with clear explanations on work status, costs, and timelines.
  • Perform quality checks upon job completion and ensure customer satisfaction during handover.
  • Actively follow up on pending jobs, approvals, and customer callbacks.
  • Maintain detailed records of service history, estimates, invoices, and warranty claims.
  • Handle insurance-related jobs in coordination with the body shop team.
  • Ensure service processes and customer handling standards are followed for all three brands.
  • Support upselling of preventive maintenance, accessories, and value-added services.

Requirements

  • Proven experience as a Service Advisor in the automotive industry (minimum 5 years preferred).
  • Strong understanding of European vehicles, performance cars, and body repair processes.
  • Excellent communication and interpersonal skills.
  • Good organizational and multitasking abilities.
  • Familiarity with job card systems and workshop management software.
  • Basic technical knowledge and the ability to explain repairs in simple terms.
  • High level of professionalism, patience, and customer service orientation.

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