Automotive Service Advisor

3 weeks ago

Muscat, Muscat, Oman Special Engines Full time

We are seeking a professional and customer-focused Automotive Service Advisor to join our team. The successful candidate will be responsible for managing the customer experience across specialized brands for mechanical work and Body & Paint Shop. You will serve as the bridge between our technical lead and customers, ensuring a smooth, transparent, and efficient service process from vehicle drop-off to delivery. Key Responsibilities: *Greet customers and assess their service needs through detailed discussions. *Generate accurate job cards and service estimates for mechanical, electrical, and bodywork jobs. *Coordinate with workshop technicians, parts department, and body shop teams to ensure timely job progress. *Keep customers updated throughout the repair process with clear explanations on work status, costs, and timelines. *Perform quality checks upon job completion and ensure customer satisfaction during handover. *Actively follow up on pending jobs, approvals, and customer callbacks. *Maintain detailed records of service history, estimates, invoices, and warranty claims. *Handle insurance-related jobs in coordination with the body shop team at Scratch. *Ensure service processes and customer handling standards are followed for all three brands. *Support upselling of preventive maintenance, accessories, and value-added services.

*Proven experience as a Service Advisor in the automotive industry (minimum 5 years preferred). *Strong understanding of European vehicles, performance cars, and body repair processes. *Excellent communication and interpersonal skills (Arabic is a plus). *Good organizational and multitasking abilities. *Familiarity with job card systems and workshop management software. *Basic technical knowledge and the ability to explain repairs in simple terms. *High level of professionalism, patience, and customer service orientation.

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