Sales Executive

Shangri-La Barr Al Jissah Muscat
, Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

Sales Executive (Local Corporate Accounts & Government)

The Sales Executive (Local Corporate Accounts & Government) is responsible for developing and maintaining strong relationships with local corporate clients, government entities, and semi-government institutions. This role focuses on maximizing revenue from room sales, meetings, conferences, and banqueting business while ensuring seamless service delivery. The incumbent will actively engage with key stakeholders, negotiate contracts, and collaborate with internal departments to achieve sales targets and strengthen Shangri-La's position as the preferred partner for local business and government hospitality needs.

Key Responsibilities

Sales & Business Development

• Actively source and secure business from local corporate accounts and government organizations.
• Conduct regular sales calls, client visits, and networking activities to maintain strong visibility in the market.
• Prepare and present proposals, contracts, and rate agreements that align with business requirements and profitability goals.
• Identify and develop new opportunities to increase market share in the government and corporate segments.

Client Relationship Management

• Build long-term partnerships with decision-makers in ministries, government offices, and corporate companies.
• Provide personalized service and act as the main point of contact for assigned accounts.
• Organize site inspections, familiarization visits, and corporate hospitality events to showcase hotel facilities.
• Ensure professional follow-up and service recovery to secure repeat and referral business.

Market Intelligence & Reporting

• Monitor competitor activities, government policies, and business trends that may affect demand.
• Provide regular updates and recommendations to the Director of Sales & Marketing on account performance and opportunities.
• Maintain accurate records of all sales activities and client communications in the CRM system.
• Prepare weekly and monthly sales reports highlighting pipeline status and conversion ratios.

Contracting & Negotiations

• Negotiate local corporate and government rate agreements within company guidelines.
• Ensure contracts are accurate, up-to-date, and aligned with budgeted revenue goals.
• Monitor account performance and ensure production commitments are achieved.

Event & Group Coordination

• Work closely with Groups & Events and F&B teams to coordinate corporate and government meetings, banquets, and conferences.
• Attend pre-event meetings to ensure client expectations are clearly communicated to operations.
• Support execution and follow-up for large-scale government and corporate functions.

Financial Accountability

• Achieve and exceed assigned revenue targets from local corporate and government accounts.
• Optimize account contribution by increasing room nights, banquet covers, and F&B spend.
• Monitor outstanding payments and support Finance in timely collection.

Teamwork & Collaboration

• Collaborate with Marketing to create targeted campaigns and promotions for corporate and government sectors.
• Coordinate with Reservations and Front Office to ensure smooth booking processes and guest handling.
• Support cross-departmental initiatives to strengthen overall guest satisfaction.

Key Competencies

• Proven sales experience in hospitality, preferably with focus on corporate and government segments.
• Strong networking and relationship-building skills with local business communities.
• Excellent communication, negotiation, and presentation abilities.
• Cultural awareness and knowledge of government protocols and procedures.
• Proficiency in Microsoft Office, CRM, and hotel sales systems.