In Room Dining Order Taker

In Room Dining Order Taker

Hotel Brand: voco

Location: Oman, Muscat

Hotel: Muscat Al Mouj (MCTAL), Plot 595, Phase 1, Street 6,, Al Mouj

Job number: 150066

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we're preparing to open our doors soon — and we're looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel's culture and guest experience from day one. Whether you're looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

The In-Room Dining Order Taker is responsible for receiving and processing guest orders for room service in a courteous, timely, and professional manner. This role plays a key part in delivering exceptional guest experiences by ensuring accurate order taking, prompt communication with kitchen and service staff, and attentive follow-up to guest requests.

YOUR DAY-TO-DAY:

• Answer all in-room dining phone calls promptly and professionally, using proper etiquette and the hotel's standard script.
• Take accurate food and beverage orders from guests and input them into the POS (Point of Sale) system.
• Ensure a thorough understanding of the menu items, including ingredients, dietary restrictions, and preparation times.
• Upsell menu items and suggest alternatives or pairings to enhance the guest experience and increase revenue.
• Coordinate with kitchen and service team to ensure timely preparation and delivery of orders.
• Monitor the status of all in-room dining orders and update guests with any delays or issues.
• Handle guest complaints or issues with empathy and escalate to management when necessary.
• Maintain cleanliness and organization of the order-taking area and related materials.
• Keep updated records of special requests, dietary needs, or VIP guest preferences.
• Perform other duties as assigned by management to ensure smooth operation of the department.

WHAT WE NEED FROM YOU:

• High school diploma or equivalent; hospitality or customer service education is a plus.
• Previous experience in a hotel, restaurant, or call center environment preferred.
• Strong verbal communication and telephone etiquette skills.
• Proficient in using POS systems and basic computer applications.
• Ability to multitask, prioritize, and remain calm under pressure.
• Exceptional attention to detail and accuracy in order taking.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Positive attitude and a strong commitment to guest satisfaction.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Who we are

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels