IT Training Lead

2 weeks ago

Muscat, Muscat, Oman Mind Stream Full time 90,000 - 120,000 per year

Job Title: Training Lead / Trainer (Taxation)

Location: Doha, Qatar

Key Responsibilities:

  • Lead the design and delivery of training programs for end-users of ERP and tax administration systems.
  • Conduct training needs assessments to identify different user roles (e.g., internal staff, auditors, tax officers, external users such as accountants/tax agents).
  • Develop a comprehensive Training Plan covering curriculum, schedules, and delivery methods (classroom, workshops, e-learning).
  • Create or oversee the development of bilingual training materials (Arabic & English), including user manuals, quick reference guides, e-learning videos, and FAQs, ensuring accessibility for diverse audiences.
  • Coordinate training logistics, including scheduling around module go-lives and setting up hands-on training environments or sandboxes.
  • Deliver train-the-trainer sessions and ensure role-based training is provided to meet functional requirements.
  • Organize refresher sessions and new feature training post go-live.
  • Collect and analyze training feedback to identify knowledge gaps, misunderstood features, or areas requiring additional coaching/system tweaks.

Requirements:

  • Proven background in training and development for software, ERP, and/or tax administration systems.
  • Strong instructional design skills with the ability to simplify complex processes into structured learning content.
  • Experience developing bilingual training content (Arabic and English required).
  • Familiarity with tax processes, regulations, and user scenarios to contextualize training effectively.
  • Excellent presentation and facilitation skills, able to adapt to audiences ranging from technical staff to end-users.
  • Proficiency in training delivery platforms and e-learning authoring tools.

Job Type: Full-time

Application Question(s):

  • Do you have experience in designing and delivering training programs for software or ERP systems?
  • Are you experienced in conducting training needs assessments and developing role-based training plans?
  • Are you familiar with tax processes or able to coordinate with SMEs/BAs to contextualize training content?
  • Are you fluent in Arabic for both writing training materials and delivering sessions?
  • What is your current and expected salary? Notice period?

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