Food and Beverage Supervisor

1 week ago

Muscat, Muscat, Oman Mandarin Oriental Hotel Group Full time 20,000 - 40,000 per year

Responsibilities

  • Display full knowledge of food and beverage and dining venue offering.
  • Ensure colleagues start and finish shifts at the correct time.
  • Assist in setting up tables for all meal periods.
  • Assist colleagues in setting up service stations according to MEP standards.
  • Be familiar with all billing procedures.
  • To handle all banqueting area relevant equipment.
  • Attend daily meetings.
  • Attend all mandatory training sessions arranged by MO.
  • Ensure correct quality, presentation and delivery of all dishes and drinks.

  • Perform all administrative tasks designated to him/her by management.

  • Supervise F&B service by directing and supporting his/her subordinates

  • Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages.

  • Identify and carry out any specific training and development needs among the team.

  • Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

  • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.

  • Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

  • Taking reservations accurately where necessary while keeping track of guest s preferences.

  • Greeting and seating guests according to MO standards.
  • Presenting the menu correctly to each guest.
  • Taking orders from all guests in line with event policy.
  • Offering suggested up-selling based on outlet policy.
  • Serving food and beverages according to MO standards.
  • Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.
  • Presenting the bill and handle payment procedures.
  • Ensure guest satisfaction at all times and proactively seek feedback.
  • Handling special requests from guests and VIPs.
  • Implement service recovery actions and follow up.
  • Bidding guests farewell when leaving the venue.
  • Anticipating the guests needs by keeping control of service flow and identify potential bottle necks.

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