Banquet Supervisor

Banquet Supervisor

Hotel Brand: Crowne Plaza Hotels & Resorts

Location: Oman, Muscat

Hotel: Muscat OCEC (MSCCP), Madinat Al Irfan, Airport Heights, 113

Job number: 145906

The Banquet Supervisor oversees and coordinates all aspects of banquet events, including set-up, service, and breakdown. This role ensures high-quality guest service and efficient execution of events, maintaining standards and enhancing the guest experience.

YOUR DAY-TO-DAY:

• Supervise and coordinate all banquet staff during events.
• Ensure event setups align with client specifications and Banquet Event Orders (BEOs).
• Oversee food and beverage service during functions to ensure timely and courteous service.
• Communicate with kitchen staff regarding menu changes, dietary needs, or timing.
• Monitor and maintain cleanliness, sanitation, and organization of banquet spaces.
• Conduct pre-event briefings with staff to review event details, timelines, and responsibilities.
• Train and mentor banquet servers and support staff.
• Manage inventory and proper storage of banquet equipment and supplies.
• Ensure compliance with health and safety regulations.
• Handle guest inquiries and resolve complaints in a professional manner.
• Prepare event reports and feedback for continuous improvement.
• Collaborate with other departments (e.g., Sales, Culinary, Housekeeping) for seamless event execution.

WHAT WE NEED FROM YOU:

• High school diploma or equivalent; hospitality or management education preferred.
• Minimum 2–3 years of experience in banquet or event operations, with at least 1 year in a supervisory role.
• Excellent organizational, leadership, and communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Proficient in banquet operations software and basic MS Office tools.
• Physical ability to stand, walk, and lift items (up to 50 lbs) for extended periods.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Who we are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.