Housekeeping Supervisor

3 weeks ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Housekeeping Supervisor

Mandarin Oriental Muscat is seeking a Housekeeping Supervisor to join our Housekeeping team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a part of the exceptional.

Mandarin Oriental is an award-winning owner and operator of some of the world's most luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the most sought-after properties, the Group offers legendary service inspired by Asian heritage and the cutting edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylish guestrooms and suites, five restaurants and bars, a luxurious Spa, and an outdoor swimming pool. The hotel features a unique ballroom with spectacular views of the Arabian Sea and various banquet and meeting spaces for social and business events.

For those seeking a luxury living experience, an exclusive collection of 155 Residences at Mandarin Oriental combines legendary service, world-class amenities, and sweeping sea or mountain views.

About the job

The Housekeeping Supervisor is responsible for maintaining a clean, well-stocked section, ensuring cleanliness in guest rooms, floors, and hallways. They ensure that all guestroom standards regarding setup and cleanliness are consistently maintained at a high level, following Mandarin Oriental Hotel Group policies and procedures.

The supervisor also resolves colleagues' needs and fosters a climate of mutual respect and enthusiasm.

Key Responsibilities:

  • Drive Quality Assurance towards MOHG standards.
  • Allocate and coordinate teams in early and late shifts.
  • Ensure smooth floor operations and impeccable guest rooms with attention to detail.
  • Inspect guest rooms and suites.
  • Provide regular training to the team.
  • Manage cleanliness of storage areas.
  • Handle guest requests and complaints to ensure satisfaction.
  • Communicate effectively with colleagues and other departments.
  • Review processes and suggest improvements.
  • Supervise laundry and pressing services.
  • Complete relevant administrative tasks.
  • Participate in projects and special assignments.
  • Conduct team briefings and meetings.
  • Manage flower ordering and purchasing requests.
  • Delight guests and colleagues.
  • Manage lost and found items.
  • Perform other reasonable tasks as assigned by managers.

Our commitment to you

  • Learning & Development: We craft tailored learning programs to support your growth at every career stage.
  • MOstay: Enjoy complimentary nights and attractive rates on rooms worldwide, supporting your work-life balance.
  • Health & Colleague Wellness: We offer various health benefits and wellness programs globally.
  • Retirement Plans: We provide different retirement plans based on your service length and role.
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