Crew Member

Position Title: Crew Member

Department: Operation

Section: Back of the House

Report to: Restaurant Supervisor/In Charge

Reference

2. Role Summary

Responsible for guaranteeing an environment of sincere hospitality, while serving excellent food and beverages in friendly, fast and accurate manner to ensure excellent customer experience.

3. Detailed Roles & Responsibilities

Food preparation

· Follows established recipes - Preparing food items according to established guidelines and standards to provide guests with consistently excellent products.

· Operating cooking equipment: Using fryers, grills, ovens, and other equipment to cook food. Uses company assets in the most efficient manner. Avoids/minimizes breakage. Operates, cleans, and maintains equipment to minimize wear and tear and breakdowns.

· Assembling orders: Putting together pizzas, meals, and other menu items.

· Maintains quality standards of products and procedures while working quickly, efficiently, and productively through the shift. Looks for work to do when time permits.

Customer Service:

· Greeting customers: Welcoming guests as they enter the restaurant.

· Taking orders: Accurately recording customer orders, often through a point-of-sale (POS) system.

· Handling transactions: Processing payments and making change.

· Addressing inquiries and complaints: Providing information about the menu, specials, and resolving any issues customers may have.

· Ensuring customer satisfaction: Checking on customers and thanking them for their business.

Cleanliness and Maintenance:

· Maintaining a clean dining area: Sweeping, mopping, and wiping down tables and counters.

· Cleaning kitchen and food preparation areas: Washing dishes, utensils, and equipment.

· Restocking supplies: Ensuring adequate levels of food, beverages, and other supplies.

· Maintaining restrooms: Keeping restrooms clean and stocked with supplies.

Other Responsibilities:

· Working as part of a team: Collaborating with other crew members to ensure smooth operations. Works to create a harmonious work environment.

· Following safety and hygiene procedures: Adhering to food safety regulations and maintaining a clean work environment.

· Being flexible and adaptable: Willingness to work in different areas of the restaurant as needed.

· Arriving on time for shifts: Being punctual and reliable.

· Comes to work in a proper, clean uniform. Maintains appropriate grooming and hygiene standards.

· Closes the kitchen following the closing checklist for kitchen stations and assists others in closing the kitchen.

4. Education & Experience

• High School Diploma or equivalent preferred (not mandatory).
• Basic English communication skills (reading, writing, speaking).
• Food Safety & Hygiene training/certification is an added advantage.

5. Required Skills

· Customer service skills: Being friendly, polite, and helpful.

· Communication skills: Being able to clearly communicate with customers and team members

· Ability to work under pressure: Maintaining composure and efficiency in a fast-paced environment.

· Basic math skills: For handling transactions and counting change.

· Teamwork and collaboration skills: Working well with others to achieve common goals.

· Attention to detail: Ensuring accuracy in orders and food preparation.

· Physical stamina: Being able to stand for extended periods and lift moderate weights.

Job Type: Full-time