Head of Digital Product Development

Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.

We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.

The Head of Digital Product Development leads the transformation of Oman Air's core systems — spanning commercial, operations, finance, HR, SCM and more — into modern, agile digital products. This role inspires and guides multidisciplinary teams to deliver innovative, high-impact solutions that improve how the airline operates and serves its customers. It champions a culture of speed, collaboration, and continuous improvement, aligned with Oman Air's strategic vision. The role also builds strong partnerships across departments to identify opportunities and maximize business value.

Product Management:

1. Define and drive the digital product strategy across commercial, operations, and corporate domains, ensuring alignment with Oman Air's transformation goals.

2. Develop a short-, medium- and long-term digital product development plan and a clear digital product roadmap that aligns with overarching digital strategy objectives and business needs, providing guidance to Managers of Enterprise, Commercial and Operations Products as required.

3. Oversee the full lifecycle of digital products — from ideation and design to development, deployment, and continuous improvement ensuring they meet quality, safety, and regulatory standards.

4. Oversee all product development projects, ensuring they stay on schedule, within budget, and meet

quality standards and advice on design and module changes to the relevant departments within Oman Air.

1. Continuously assess new tools, platforms, and trends to introduce cutting-edge solutions that enhance operational efficiency, customer experience and business value.

2. Collaborate with executives across the airline to identify needs, prioritize initiatives, and ensure digital

products deliver measurable business value.

1. Drive data-driven decision-making by leveraging analytics to gain insights into user behavior, product performance, and market trends.

DevOps:

1. Provide strategic leadership and direction for DevOps practices, ensuring alignment with Oman Air's digital delivery goals and operational resilience.

2. Empower the Manager – DevOps to implement automation, CI/CD pipelines, and monitoring frameworks that support scalable and secure deployments.

3. Champion DevSecOps principles, ensuring security is embedded throughout the development lifecycle and systems meet compliance standards.

4. Collaborate with IT Strategy & Governance to align DevOps practices with enterprise architecture and technology standards.

5. Stay abreast of emerging DevOps tools and methodologies, guiding adoption to improve delivery velocity and system reliability.

Quality Assurance:

1. Define the overall QA strategy and framework, ensuring digital products meet Oman Air's standards for performance, reliability, and compliance.

2. Guide the QA team in developing automated and manual testing approaches that support agile delivery and continuous integration.

3. Oversee quality governance across product teams, ensuring early risk identification and resolution through embedded QA practices.

4. Act as a liaison with regulatory bodies to ensure product compliance with aviation, data protection, and safety standards.

5. Continuously review and evolve QA methodologies to keep pace with technological change and customer expectations.

Collaboration:

1. Prepare periodic progress updates for Vice President - Digital & IT.

2. Collaborate with Digital & IT teams to ensure alignment in digital & IT practices.

3. Provides leadership to all members of the Digital Product Development Department.

4. Perform any other tasks assigned by management.

Perform any other related tasks as assigned by the Management.

MINIMUM QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, Information Systems, or a related field (mandatory). Relevant post graduate degree (e.g., digital transformation, IT management) would be an asset.

• 10+ years of experience in aviation industry, with at least 5 years of experience in a digital product

development domain.

or

• In-depth understanding of airlines systems, functionality, and industry standards.

• Demonstrated expertise in translating product strategy into detailed requirements that that align with business goals.

• In-depth understanding of approaches to improve user experience using digital tools, while maintaining

system reliability.

• Demonstrated ability to drive innovation and adapt to emerging digital trends and technologies in the airline industry.

• In-depth knowledge of digital product design, development, and management, with a strong focus on delivering exceptional user experiences.

PROFESSIONAL KNOWLEDGE, CERTIFICATION OR MEMBERSHIPS:

• Proficiency in English (must) and Arabic (preferred)

• Proficient in MS Office and BI tools

• Project Management (PMP, etc.), DevOps (CSPO, POMP, CAL, etc.) QA (ISTQB, Lean Six, etc.) are an advantage

• Airline domain certificates (IATA, APEX, etc.) are an advantage

SPECIAL REQUIREMENTS:

• Professional understanding of the overall business function is essential.

SKILLS & COMPETENCIES:

Core Competencies:

• On-depth understanding of the aviation industry broadly, and expertise in digital innovation related to aviation

• Exceptional analytical skills including the ability to analyze complex data, identify trends, and make decisions leveraging data, insights, and analytics tools

• Excellent communication skills and proven leadership abilities, including the capacity to lead and motivate cross function teams

• Ability to work in a fast-paced environment / transformational setting

Technical Competences

• Strong technical background with understanding and/or hands-on experience in digital product offerings and services

• Strong knowledge of Network Planning, RM, PSS, Loyalty, IBE, Payment and other systems in the airline

Commercial domain:

• Strong knowledge of Flight Planning, Fleet Management, Crew Planning, MRO, DCS, W&B and other

systems in the airline operations domain

• Strong knowledge of ERP systems, such as Oracle, SAP, D365 and other enterprise systems

• Strong understanding of DevOps and QA