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F&B Operations Manager

2 weeks ago

Muscat, Muscat, Oman Acers Hospitality Consultants Full time 104,000 - 130,878 per year

Job Opportunity – Operations Manager

Location: Oman

Salary: OMR 1,600/month

Position Summary

We are seeking an experienced Operations Manager to establish and lead the operations function across a multi-brand F&B ecosystem, including multiple outlets, catering/events, and a central kitchen (CK).

This newly created role will bring structure, consistency, and accountability across all brands and operations. The Operations Manager ensures operational excellence, adherence to SOPs, profitability, and readiness for new brand launches. Acting as the bridge between outlets, central kitchen, and corporate functions (Finance, HR, Procurement, Marketing), this role will free senior leadership from day-to-day firefighting and position the organization for scalable growth.

Key Responsibilities

  • Multi-Brand Outlet Oversight
  • Directly supervise all outlet managers.
  • Monitor sales, labor, service quality, and customer feedback daily.
  • Conduct routine outlet audits (service, hygiene, food safety, cash handling).
  • Central Kitchen Integration
  • Align CK production with outlet forecasts and catering requirements.
  • Monitor dispatch accuracy, fill rates, and delivery SLAs.
  • Ensure reconciliation between CK transfers and outlet sales.
  • Operational Standards & SOP Compliance
  • Roll out and enforce Standard Operating Procedures (SOPs) across all operations.
  • Train managers and supervisors to achieve 100% SOP compliance.
  • Maintain brand standards for quality, consistency, and customer experience.
  • Sales & Profitability
  • Track outlet sales, cost of sales, and labor costs.
  • Work with Finance to analyze profitability by outlet and brand.
  • Identify underperforming outlets/products and implement corrective actions.
  • Support menu engineering, upselling, and promotional initiatives.
  • People Leadership & Training
  • Coach and lead outlet managers and CK supervisors.
  • Oversee scheduling, labor optimization, and HR compliance.
  • Drive training rollouts in service, hygiene, upselling, and leadership.
  • Expansion & Projects
  • Lead the operational readiness of new outlets.
  • Develop opening checklists, staffing plans, and critical paths.
  • Coordinate with Projects, HR, and Marketing for smooth launches.
  • Customer Experience & Service Recovery
  • Monitor customer complaints and recovery cases.
  • Implement structured complaint resolution with tracking and follow-up.
  • Drive improvements in satisfaction and loyalty.
  • Cross-Functional Collaboration
  • Collaborate with Finance, HR, Procurement, and Marketing.
  • Ensure decisions are data-driven with regular reporting to leadership.

Key Performance Indicators (KPIs)

  • Like-for-like (LFL) sales growth.
  • Labor cost % within budget.
  • Service audit scores above 90%.
  • Customer complaint resolution above 95%.
  • CK dispatch accuracy and on-time delivery.
  • Timely opening of new outlets/projects.
  • Improved profitability per outlet/brand.

Qualifications & Experience

  • Bachelor's degree in Hospitality, Business Management, or related field.
  • 8–10 years of F&B operations experience, with at least 3 years in multi-outlet/multi-brand management.
  • Proven expertise in CK-driven models, catering/events, and outlet supervision.
  • Experience launching outlets and enforcing SOPs.
  • Strong commercial acumen in sales, labor, and food cost.

Skills & Competencies

  • Leadership: ability to coach managers and enforce accountability.
  • Operational discipline: detail-oriented in SOPs, hygiene, and service.
  • Analytical skills: interpret sales, cost, and labor data effectively.
  • Problem-solving: proactive in addressing operational challenges.
  • Communication: clear and structured across teams and leadership.
  • Customer focus: passion for delivering service excellence.

Reporting Line

  • Reports to: CEO / General Manager
  • Supervises: Outlet Managers, CK Supervisors, Drivers & Delivery Teams

Salary Package

  • OMR 1,600/month

Job Type: Full-time

Pay: RO1, per month