Food and Beverage Operations Manager

2 weeks ago

Duqm, Oman Crowne Plaza Hotel Full time 40,000 - 80,000 per year

Your day-to-day key responsibilities

F&B Service Operations:

  • Oversee daily F&B service operations across all outlets (restaurant, bar, room service, banquets, etc.)

  • Ensure exceptional guest service standards and memorable experiences.

  • Implement and monitor SOPs for service excellence.

  • Lead, train, and motivate F&B service staff to meet performance targets.

  • Collaborate with sales & events teams for smooth banquet and event execution.

  • Work closely with outlet managers on menu development, seasonal promotions, signature dishes, and theme night concepts to drive guest engagement and revenue.

Kitchen & Culinary Oversight:

  • Supervise all kitchen operations, ensuring consistency, quality, and presentation of food.

  • Partner with the Chef on menu planning, food costing, and innovation.

  • Ensure full compliance with HACCP standards and all food safety regulations.

  • Oversee kitchen staff hiring, training, and performance management.

  • Monitor kitchen inventory, procurement, and stock rotation to minimize waste and control costs.

People

  • Supervise all kitchen operations, ensuring consistency, quality, and presentation of food.

  • Partner with the Executive Chef on menu planning, food costing, and innovation.

  • Ensure full compliance with HACCP standards and all food safety regulations.

  • Oversee kitchen staff hiring, training, and performance management.

  • Monitor kitchen inventory, procurement, and stock rotation to minimize waste and control costs.

Guest Experience

  • Ensure every guest interaction—whether in the restaurant, through room service, or at events—is consistently excellent.

  • Act as the main point of contact for VIPs, special occasions, and guest feedback.

  • Monitor guest satisfaction scores and online reviews to identify trends and areas for improvement.

  • Implement service recovery processes and train staff on personalized service and upselling.

  • Collaborate with marketing and guest relations to create unique F&B experiences that enhance the hotel's brand.

Financial

  • Assist in preparing the annual F&B budget and manage departmental expenses.

  • Monitor and manage F&B financial performance, including forecasting and reporting.

  • Drive revenue through creative promotions, menu innovation, and upselling strategies.

  • Identify new sales opportunities in collaboration with the catering and events team.

  • Ensure secure handling of credit and financial transactions.

  • Foster collaboration between service and kitchen teams for efficient operations.

  • Ensure compliance with all health, safety, and licensing regulations.

Qualifications Required

  • Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field

  • 4+ years' related experience, including management experience

  • Must obtain certifications or permits as required by local government

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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