Collection Officer- Remedial

2 days ago

Muscat, Muscat, Oman Tawteen Full time

Strategic:

  • Effectively manage portfolio delinquency to support the management mandate.
  • Develop and improve methods of collection, restructure/reschedule, and exit plans in terms of quality and efficiency.

Operational:

  • Maximize profitability by recovering the maximum amount of delinquent debt, while ensuring delinquent cases are handled appropriately and as per bank policy.
  • Engage with delinquent customers to settle overdue amounts and bring accounts back to normalcy.
  • Support effective restructuring of delinquent clients and reporting of skip cases.
  • Prepare write-off/discounting proposals, follow up to obtain necessary approvals, and process them into the system.
  • Create regular reports to track the performance of the portfolio.
  • Monitor and manage the addition/deletion of holds for delinquent customers.
  • Analyze and determine the most effective methods for maximizing financial recover.
  • Manage and coordinate relationships with other departments, such as Risk/RCC, to approve/process restructures.

Compliance:

  • Ensure compliance with the bank's policies and local regulations.
  • Ensure adherence to department guidelines, policies, and procedures regarding loan repayment.

Skills:

  • Knowledge of remedial collection related process, Legal Regulations.
  • Ability to liaison with stakeholders involved and motivate staff.
  • Excellent written (Advanced) and oral communication.
  • Strong negotiation and debt recovery.
  • Advanced knowledge of the Banking Industry (Advanced) best practices in Oman.
Desired Candidate Profile

Education & Experiences:

  • Preferred: Bachelor s degree in Finance, Accounting etc.
  • Required: 2-4 years of experience in banking or similar fields
  • Preferred: Experience in remedial & collections role

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