Customer Service Officer

1 week ago

Muscat, Muscat, Oman MedNet Global Healthcare Solutions LLC Full time 20,000 - 40,000 per year

Customer Service Officer for MN SPC - Omani National

As a member of
Munich Re
the
MedNet Oman
is one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an
"Officer - Customer Service"
who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong communication skills, empathy, identifying service and coverage gaps and bringing client feedback to MedNet, for improvement in service.

Your Job:

  • Proactive answering Member, Provider, Broker and Insurer calls timely, efficiently and effectively.
  • Supporting Insurance companies on client servicing activities (regular meetings with clients to represent MedNet and to gather the client requirements / issues faced and find solutions for the client)
  • Collecting feedbacks from the client through varied channels (in-person, telephonic, email, website, surveys among others).
  • Strengthening the business relationship with Insurance companies and intermediaries.
  • Educating, strengthening and enhancing individual member relationships and experiences.
  • Primary channel for managing client complaints through the ticket system and maintenance of complaints record.
  • Contribute innovative ideas and participate in various programs to gain loyalty of the insurance companies and insured members, for instance arranging for free medical check-ups, talks by renowned doctors at client premises among other initiatives.
  • Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

Your profile:

  • Bachelor's (Medical) degree or bachelor's degree in Paramedic
  • 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.
  • Computer Literacy (MS Word, MS Excel, MS PowerPoint)
  • Good spoken and written communication skills (English & Arabic)
  • Knowledge related to medical terminology.
  • Health Insurance industry / market knowledge would be an added advantage.
  • Flexibility to work on shift basis.
  • Quality focus and customer oriented
  • Ability to handle objections raised by customers.

Minimum Qualifications:

  • Bachelor's (Medical) degree or bachelor's degree in Paramedic
  • Multilingual (Arabic and English)
  • Omani nationals.

Minimum Experience:

  • 2 years' experience in a customer service/call center role within a hospital /medical insurance environment.

*Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunity employer.

  • Customer & Administrator Officer

    14 hours ago

    Muscat, Muscat, Oman Mabasim Alkhair Trd Full time 20,000 - 30,000 per year

    Job Title: Customer & Administrator OfficerLocation: My4x4 Automotive Service CenterReports to: Service Manager / Operations ManagerEmployment Type: Full-TimeJob Purpose:The Customer Service & Administrator Officer plays a vital role in ensuring smooth day-to-day operations at the front desk and in the workshop office. This role is responsible for providing...

  • Customer Service Senior engineer

    1 week ago

    Muscat, Muscat, Oman Ghobash Group Full time 50,000 - 80,000 per year

    Company Description CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital...

  • Customer Service Advisor

    14 hours ago

    Muscat, Muscat, Oman NatwtService LLC Full time 8,000 - 12,000 per year

    The Customer Service Advisor is responsible for assisting customers with inquiries, requests, and complaints in a professional and timely manner. The role focuses on ensuring customer satisfaction by providing accurate information and effective solutions.Key Responsibilities:Respond to customer queries via phone, email, or live chat.Record all customer...

  • Customer Service Specialist

    13 hours ago

    Muscat, Muscat, Oman Digital Mall Jobs وظائف المول الرقمي Full time 40,000 - 60,000 per year

    Job brief We're looking for a customer-centric Technical Support Specialist to join our growing team In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce...

  • Senior Officer Service improvement

    13 hours ago

    Muscat, Muscat, Oman ahlibank Full time 90,000 - 120,000 per year

    SUMMARY OF ROLE:The Senior Officer – Service Improvement is responsible for ensuring all customer journeys are customer-centric, compliant, and easy to adopt across digital and assisted digital banking. The role drives digital adoption and reduces dependency on branches and call centers. It also ensures regulatory processes are customer-friendly while...

  • Service Advisor

    13 hours ago

    Muscat, Muscat, Oman Top Notch Consultancy Full time 40,000 - 60,000 per year

    A leading automotive organization in Muscat, Oman is currently seeking an experienced Service Advisor to join their team. The successful candidate will be the first point of contact for the customers, helping them understand their service needs, and ensuring their experience is satisfactory.Responsibilities:Welcome customers and gather information about...

  • Compliance Officer

    1 week ago

    Muscat, Muscat, Oman Joyalukkas Exchange Full time 40,000 - 60,000 per year

    Company DescriptionJoyalukkas Exchange, part of the versatile Joyalukkas Group, is rapidly expanding across UAE, Kuwait, Oman, and India with a focus on providing unmatched money-transfer services. We ensure quick and reliable transactions at competitive rates, catering to both international trading and individual transactions. Our core objective is customer...

  • Guest Service Agent

    1 week ago

    Muscat, Muscat, Oman Minor International Full time 15,000 - 20,000 per year

    Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Job Description The...

  • Guest Service Agent

    1 week ago

    Muscat, Muscat, Oman TIVOLI Full time 90,000 - 120,000 per year

    Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Job DescriptionThe...

  • Front Office Supervisor

    14 hours ago

    Muscat, Muscat, Oman Mandarin Oriental Full time 40,000 - 80,000 per year

    Front Office SupervisorMandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is...