Operations manager

6 days ago

Muscat, Muscat, Oman scroll Full time

The Operations Director will manage all branches and all divisions, ensuring quality, cost control, growth, consistency, and daily discipline across the entire operation.

You will lead restaurant managers, bakery/pastry teams, production teams, grocery staff, catering, drivers, dispatch, and customer service teams

Key Responsibilities

Operations Management

* Oversee daily operations of Restaurant, Café, Bakery, Grocery, Talabat, Catering & Production

* Ensure consistency in quality, service, cleanliness, and brand standards

* Build and enforce SOPs across all departments

* Manage staff schedules, labor planning, and performance

Production Lines

* Supervise production quality, batch control, labeling, food safety

* Coordinate with chefs on recipe standards and shelf-life control

* Minimize waste and improve production efficiency

Sales & KPIs

* Set and monitor KPIs for all departments

* Control food cost, labor cost, wastage and portioning

* Improve sales in restaurant, ground floor, grocery, Talabat, catering & B2B

* Review daily & weekly sales with ownership

Marketing & Launch Support

* Support influencers, marketing campaigns, weekend offers, bundles, new product launches

* Ensure product presentation, packaging, photos, and display standards are high

Expansion

* Lead new branch openings

* Manage recruitment, training, equipment, and fit-out timelines

* Ensure consistency across all new locations

Customer Experience

* Solve operational issues quickly

* Improve guest satisfaction and reduce complaints

* Maintain premium hospitality standards

Requirements (Must-Have)

* 10–15+ years experience as Operations Manager / Director in F&B

* Strong background in multi-branch operations, café & bakery experience preferred

* Experience in production-based concepts (frozen, chiller, juices, prep kitchens)

* Strong HACCP, ISO, food safety knowledge

* Excellent English (Arabic is a plus)

* Strong financial and P&L understanding

* Very strong in staff leadership, structure, and reporting

* Able to work in a premium brand with fast expansion

* Hands-on operator, not a desk-only manager

What We Offer

* Competitive salary

* Growth within a fast-scaling brand

* Opportunity to build your own team and lead expansions

* Dynamic environment and strong ownership support

* Ability to shape operations of a multi-division F&B brand

How to Apply

Send your CV to:

Job Type: Full-time

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