Food and Beverage Operations Manager

10 hours ago

Oman IHG Full time 30,000 - 60,000 per year
Description

Your day-to-day key responsibilities

F&B Service Operations:


• Oversee daily F&B service operations across all outlets (restaurant, bar, room service, banquets, etc.)


• Ensure exceptional guest service standards and memorable experiences.


• Implement and monitor SOPs for service excellence.


• Lead, train, and motivate F&B service staff to meet performance targets.


• Collaborate with sales & events teams for smooth banquet and event execution.


• Work closely with outlet managers on menu development, seasonal promotions, signature dishes, and theme night concepts to drive guest engagement and revenue.

Kitchen & Culinary Oversight:


• Supervise all kitchen operations, ensuring consistency, quality, and presentation of food.


• Partner with the Chef on menu planning, food costing, and innovation.


• Ensure full compliance with HACCP standards and all food safety regulations.


• Oversee kitchen staff hiring, training, and performance management.


• Monitor kitchen inventory, procurement, and stock rotation to minimize waste and control costs.

People


• Supervise all kitchen operations, ensuring consistency, quality, and presentation of food.


• Partner with the Executive Chef on menu planning, food costing, and innovation.


• Ensure full compliance with HACCP standards and all food safety regulations.


• Oversee kitchen staff hiring, training, and performance management.


• Monitor kitchen inventory, procurement, and stock rotation to minimize waste and control costs.

Guest Experience


• Ensure every guest interaction—whether in the restaurant, through room service, or at events—is consistently excellent.


• Act as the main point of contact for VIPs, special occasions, and guest feedback.


• Monitor guest satisfaction scores and online reviews to identify trends and areas for improvement.


• Implement service recovery processes and train staff on personalized service and upselling.


• Collaborate with marketing and guest relations to create unique F&B experiences that enhance the hotel's brand.

Financial


• Assist in preparing the annual F&B budget and manage departmental expenses.


• Monitor and manage F&B financial performance, including forecasting and reporting.


• Drive revenue through creative promotions, menu innovation, and upselling strategies.


• Identify new sales opportunities in collaboration with the catering and events team.


• Ensure secure handling of credit and financial transactions.


• Foster collaboration between service and kitchen teams for efficient operations.


• Ensure compliance with all health, safety, and licensing regulations.

Qualifications Required


• Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field


• 4+ years' related experience, including management experience


• Must obtain certifications or permits as required by local government

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