F&B Attendant

As a Food & Beverage Attendant, you are the face of the hotel's dining experience. You will be responsible for delivering warm, attentive, and personalized service across the hotel's restaurants, bars, lounges, and in-room dining. The ideal candidate is passionate about guest satisfaction, well-groomed, detail-oriented, and thrives in a fast-paced environment.

YOUR DAY-TO-DAY:

• Greet guests warmly and ensure a smooth and efficient seating process.
• Present menus, provide detailed information on menu items, specials, and promotions.
• Take and serve food and beverage orders promptly and accurately.
• Check in with guests to ensure satisfaction throughout the meal.
• Respond to guest inquiries, requests, and complaints in a timely and professional manner.
• Maintain a professional appearance and a positive, friendly demeanor.
• Set up, stock, and maintain work areas and dining spaces (e.g., mise-en-place).
• Ensure cleanliness and sanitation standards are met in dining and service areas.
• Operate POS systems for order entry and billing.
• Assist in opening and closing duties including cash handling, cleaning, and restocking.
• Support other outlets and banquet operations as required.
• Adhere to hotel policies, procedures, and brand standards.
• Follow all health, hygiene, and safety regulations (local and international standards).
• Ensure responsible service of alcohol according to Omani law and hotel policy.
• Work closely with kitchen, bar, and stewarding teams to ensure smooth operations.
• Attend departmental briefings and training sessions.
• Report maintenance or safety issues to management immediately.

WHAT WE NEED FROM YOU:

• Previous experience in a similar role within a hotel, restaurant, or upscale hospitality environment.
• Strong communication skills in English (verbal and written).
• Friendly, approachable, and guest-focused.
• Physically fit and able to stand for long periods and carry trays/plates.
• Passion for hospitality and delivering exceptional guest experiences.
• Team player with a positive attitude.
• Attention to detail and high level of cleanliness.
• Flexibility to work various shifts, including weekends, nights, and holidays.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.