عمليات بحث ذات صلة

ResponsibilitiesHandle inbound and outbound customer callsRespond to customer emails and approved digital channelsIdentify and understand customer issuesPerform first-level troubleshootingCreate and update incidents service requests in BMC HelixCategorize and prioritize tickets correctlyFollow approved troubleshooting procedures and knowledge...

Diyar United Company is seeking a Helpdesk/Customer Support Specialist to handle inbound and outbound calls, respond to emails and digital channels, and resolve end-user issues. You will perform first-level troubleshooting and create/update incidents in BMC Helix, ensuring accurate ticketing and adherence to ITSM processes.The role requires 1–2 years of...

Description: This service support will be a member of the helpdesk support team. He will be Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Roles & Responsibilities: Operate the ticketing...

Confidential in Oman seeks an experienced IT Helpdesk Support specialist to deliver technical assistance for computer systems, hardware, and software. You will respond to queries, run diagnostics, and remotely resolve issues, with occasional travel across Oman to client sites.The role requires 3–5 years in IT support, a bachelor’s degree in CS/IT, and...

**Key Responsibilities** - Handle inbound and outbound customer calls. - Respond to customer emails and approved digital channels. - Identify and understand customer issues. - Perform first-level troubleshooting. - Create and update incidents/service requests in BMC Helix. - Categorize and prioritize tickets correctly. - Follow approved troubleshooting...

Noventiq WLL in Muscat, MA, OM.PurposeThis Full time on site position offers great opportunities for career growth.Essential Duties and ResponsibilitiesProvide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.Provide day-to-day technical support to end-users on IT-related issues,...

InterTech LLC in Muscat, MA, OM. This Full time on site position offers great opportunities for career growth.Position Overview The IT Officer will be responsible for the full range of the school's information technology needs — hardware, software, network, security systems, and day-to-day technical support for staff and students.The role requires a...

**IT Helpdesk Support Specialists (Muscat, Sohar, Nizwa):** - **Incident & Request Management:** Operate the enterprise ticketing system to log, prioritize, and resolve first-line IT incidents and service requests for over 550 end users. - **Technical Support:** Install, configure, and troubleshoot MS Windows operating systems, Microsoft Office...

**Job Purpose:** To provide desktop support and assistance to NBO users resolving their issues, provide 1st and 2nd level support to NBO users, manage help desk queue and call escalation to other IT sections, trouble shoot hardware and software related issues. **Key Tasks and Duties:** - Provide technical support services on all desktops across the bank...

Customer Support Lead **Company:** My Sport Exchange **Location:** Salalah, Dhofar Governorate, Oman **Area:** Al Saada District **Salary:** OMR 1,050 per month **Job Type:** Full-time Job Overview My Sport Exchange is seeking a motivated and customer-focused **Customer Support Lead** to oversee daily customer support activities, guide support...

**Job Title**: Technical Support Manager **Company:** Biddakuthir Support **Employment Type:** Full-Time About Biddakuthir Support Biddakuthir Support provides end-to-end technical support, customer care, and service desk operations across digital products, IT systems, and connectivity platforms. Dedicated to operational excellence, we ensure high...

Welcome to the voco family. Now that you are part of our family, let’s explain the role you will play. Service at voco Muscat Al Mouj should not just be about delivering the basics. It isn’t a hygiene factor, With some subtle tweaks and areas of focus, service can be a core manifestation of the brand. As we will come to see, our Service Strategy...