Director, Customer Engineering

3 weeks ago


Muscat, Muscat, Oman Lumotive Inc Full time

## Director, Customer Engineering
Muscat, Oman
Systems Engineering & Customer Support – Field Applications Engineering /
Full Time /
On-site

Job Description:

We are seeking an experienced and strategic Director of Customer Engineering to lead our technical customer engagement efforts. This role is ideal for a hands-on leader with deep technical expertise and a passion for customer success. You will lead a team of skilled engineers, drive global customer interactions, and ensure seamless integration and adoption of our cutting-edge sensor and embedded system technologies—especially in LiDAR-based solutions.
### Responsibilities:
+ Lead and scale the Customer Engineering team, ensuring best-in-class technical support and customer success.
+ Serve as the primary technical interface for key customer accounts, building strong relationships and ensuring high satisfaction.
+ Provide hands-on technical guidance and troubleshooting support to customers during integration and deployment.
+ Collaborate with Product Management, Sales, and R&D to represent the voice of the customer and influence product direction.
+ Define and implement processes and tools that streamline customer onboarding and support.
+ Build and manage a high-performing, geographically distributed team of applications and systems engineers.
+ Engage with international customers and manage support activities across multiple time zones.
+ Travel as needed to support customer engagements, product demos, and trade shows.
### Qualifications:
+ 10+ years of experience in applications engineering, systems engineering, or other customer-facing technical roles.
+ Prior experience with LiDAR, sensor technologies, or embedded systems is highly desirable.
+ Proven track record in building and leading high-performing technical teams, preferably in a startup or remote-office environment.
+ Exceptional interpersonal and communication skills, with the ability to interface confidently and effectively with customers and stakeholders.
+ Strong analytical and problem-solving skills, with a hands-on approach to resolving complex technical challenges.
+ Experience working with international customers and managing support across global time zones.
+ Bachelor's or Master's degree in Electrical Engineering, Systems Engineering, Physics, or a related field.
+ Experience with automotive, robotics, or industrial automation industries.
+ Familiarity with customer success metrics and CRM tools.
+ Multilingual abilities or international work experience is a plus.
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