Bellboy

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

1. Receive guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure.
2. Maintain effective communication with all related departments to ensure smooth service delivery.
3. Maintain an up-to-date knowledge of the hotel and local services.
4. Maintain awareness of guest profiles through the Opera guest profile system.
5. Ensure that guest luggage is carried from the arrival point to the room and from the room to the departure point on check-out.
6. Handle all messages, mail, and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
7. Deliver morning newspapers to rooms.
8. Deliver guest messages and other deliveries immediately without delay in a professional manner.
9. Ensure the concierge desk and storeroom are clean, tidy, and well organized.

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essential.

Knowledge & Competencies

The ideal candidate will be customer-driven with a courteous, helpful, proactive, and 'switched on' personality, and a dynamic and approachable character. You must be physically fit, passionate, and possess a positive attitude while having the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork