Software Support Engineer

4 weeks ago


Muscat, Muscat, Oman Canonical Full time

Join to apply for the Software Support Engineer role at Canonical

1 day ago Be among the first 25 applicants

Join to apply for the Software Support Engineer role at Canonical

Get AI-powered advice on this job and more exclusive features.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

  • Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
  • Maintain a close working relationship with Canonical's Field, Support and product engineering teams
  • Participate in upstream communities
  • Develop bug fixes, backport patches, and work with upstream for inclusion
  • Review code produced by other engineers
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage your time effectively against those priorities
  • Participate in team discussions to improve processes, tools, and documentation
  • Maintain clear, technical and concise communications
  • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you
  • An exceptional academic track record
  • Background in Computer Science, STEM or similar
  • Experience with Linux and open source software
  • Experience with at least one of Python, Go, C or C++ on Linux
  • A drive to learn unfamiliar technology and deep-dive difficult issues
  • Willingness to travel up to 4 times a year for internal events

Nice-to-have skills
  • You love technology and working with brilliant people
  • You are curious, flexible, articulate, and accountable
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

What we offer colleagues

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme & Wellness Platform
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass and travel upgrades for long-haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesSoftware Development

Referrals increase your chances of interviewing at Canonical by 2x

Sign in to set job alerts for "Software Support Engineer" roles.Rust Engineering Lead - Linux and Open Source

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Muscat, Muscat, Oman Canonical Full time

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Software Engineer

    4 weeks ago


    Muscat, Muscat, Oman Canonical Full time

    Join to apply for the Software Engineer - L3 Support role at Canonical4 days ago Be among the first 25 applicantsJoin to apply for the Software Engineer - L3 Support role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and...

  • Software Engineer

    2 weeks ago


    Muscat, Muscat, Oman beBee Careers Full time

    Job DescriptionWe are seeking a skilled Software Engineer - L3 Support to join our team. In this role, you will be responsible for troubleshooting complex customer problems related to Ubuntu, kernel, Ceph, OpenStack, Kubernetes, and other open source software.You will work closely with our Field, Support, and product engineering teams to resolve issues and...


  • Muscat, Muscat, Oman Canonical Full time

    Software Engineering Manager - Sustaining EngineeringJoin to apply for the Software Engineering Manager - Sustaining Engineering role at CanonicalSoftware Engineering Manager - Sustaining Engineering5 days ago Be among the first 25 applicantsJoin to apply for the Software Engineering Manager - Sustaining Engineering role at CanonicalCanonical is a leading...


  • Muscat, Muscat, Oman Diyar United Company Full time

    Job OverviewWe are seeking a highly skilled and motivated Software Engineer to join our development team. In this role, you will be responsible for designing, developing, testing, and maintaining software applications that support our mission of delivering innovative, high-quality solutions. You will work closely with cross-functional teams, including...

  • Software Engineer

    4 weeks ago


    Muscat, Muscat, Oman Canonical Full time

    Join to apply for the Software Engineer - Python and K8s role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Software Engineer - Python and K8s role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and...

  • Software Engineer

    3 days ago


    Muscat, Muscat, Oman Canonical Full time

    Software Engineer - Data Infrastructure - KafkaJoin to apply for the Software Engineer - Data Infrastructure - Kafka role at Canonical.Role OverviewCanonical is building a comprehensive automation suite for multi-cloud and on-premise data solutions. The data platform team develops managed solutions across various data technologies, including big data, NoSQL,...


  • Muscat, Muscat, Oman beBee Careers Full time

    About the RoleWe are seeking a skilled Software Engineer to join our team. The ideal candidate will have excellent communication skills, both verbal and written, and be comfortable working in an online environment.The role involves contributing to the design, delivery, and support of features in a highly concurrent, distributed system that drives cloud...

  • Software Engineer

    4 days ago


    Muscat, Muscat, Oman Canonical Full time

    Join to apply for the Software Engineer - Data Infrastructure role at Canonical1 day ago Be among the first 25 applicantsJoin to apply for the Software Engineer - Data Infrastructure role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is building a comprehensive automation suite to provide multi-cloud and on-premise data...


  • Muscat, Muscat, Oman Canonical Full time

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...