Sales Executive

3 days ago

Muscat, Muscat, Oman Shangri-La Group Full time

Shangri-La Barr Al Jissah Muscat, Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and is home to three spectacular hotels: Al Waha (262 rooms), Al Bandar (198 deluxe rooms), and Al Husn (180 guestrooms and suites). The resort also features 22 Food and Beverage outlets, a 1,056 sqm ballroom with 8 breakout rooms, a wide variety of recreational facilities, and a spa with 12 treatment villas.

Sales Executive (Russian Speaking)

The Sales Executive (Russian Speaking) is responsible for driving sales and revenue growth from the Russian-speaking market segment. This role focuses on developing strong relationships with Russian-speaking clients, travel agents, and corporate partners, ensuring seamless communication and exceptional service. The incumbent will work closely with the Sales & Marketing team and other operational departments to maximize market share, achieve revenue targets, and position Shangri-La as the preferred choice for leisure and business travelers.

Responsibilities
  • Sales & Business Development
    • Proactively source new business from the Russian-speaking leisure, corporate, and MICE segments.
    • Conduct sales calls, client visits, and participate in trade shows and roadshows targeting Russian-speaking markets.
    • Prepare proposals, quotations, and contracts in Russian and English to meet client requirements.
    • Identify opportunities to upsell rooms, suites, and F&B packages to maximize revenue.
    • Client Relationship Management
      • Build and maintain strong relationships with Russian-speaking clients, tour operators, and travel agencies.
      • Conduct site inspections and FAM trips for potential clients from the Russian market.
      • Ensure all communication and service delivery are culturally adapted and language-appropriate.
      • Provide post-stay follow-ups to maintain loyalty and secure repeat business.
      • Market Intelligence & Reporting
        • Monitor competitor activities and market trends in the Russian-speaking market.
        • Share regular market updates and business intelligence with the Director of Sales & Marketing.
        • Maintain accurate records of accounts, leads, and activities in the CRM system.
        • Prepare weekly and monthly reports on performance, pipeline, and conversion rates.
        • Event & Group Coordination
          • Support Russian-speaking groups and events, ensuring smooth communication between clients and operational teams.
          • Translate and clarify client requirements for Banqueting, Rooms, and F&B teams.
          • Attend pre-conference and post-event meetings when required to ensure guest satisfaction.
          • Financial Accountability
            • Achieve assigned sales and revenue targets from the Russian-speaking segment.
            • Ensure pricing and contract negotiations meet profitability guidelines.
            • Track account production and contribution to overall hotel revenue.
            • Teamwork & Collaboration
              • Work closely with Reservations, Front Office, and Guest Relations to ensure seamless handling of Russian-speaking guests.
              • Collaborate with Marketing to design campaigns, brochures, and online content tailored for Russian markets.
              • Support cross-department initiatives to enhance service for Russian-speaking guests.
              • Key Competencies
                • Native or fluent proficiency in Russian (spoken and written) and strong command of English.
                • Proven sales experience in hospitality, preferably in leisure or corporate markets.
                • Strong communication and negotiation skills with cultural sensitivity.
                • Ability to manage multiple accounts and projects simultaneously.
                • Proficiency in Microsoft Office and CRM/sales systems.

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