Key Account Executive

3 weeks ago

Muscat, Muscat, Oman Bidfood Middle East Full time

The Key Account Executive will play a pivotal role in managing and strengthening relationships with our valued clients. As part of our team in Oman, you will work closely with existing and prospective key accounts to ensure customer satisfaction and drive revenue growth. You will be responsible for maintaining long-term partnerships, understanding client needs, and providing tailored solutions to maximize the value for both the client and the organization.

Responsibilities

  • Client Relationship Management: Establish, develop, and maintain strong, long-term relationships with key clients. Serve as the main point of contact for clients inquiries and concerns.
  • Account Strategy Development: Develop and implement account plans that align with clients' needs and the companys goals. Identify opportunities for growth within key accounts.
  • Sales Support: Collaborate with sales teams to create customized proposals, presentations, and solutions that meet client requirements.
  • Performance Tracking & Reporting: Monitor account performance, track KPIs, and report on key metrics. Provide regular updates to senior management and clients.
  • Problem-Solving & Conflict Resolution: Address client issues or challenges promptly and professionally. Work to resolve any concerns, ensuring client satisfaction and loyalty.
  • Cross-Functional Collaboration: Work closely with marketing, product development, and operations teams to ensure a seamless client experience and timely delivery of services/products.
  • Market Analysis & Competitive Intelligence: Keep abreast of industry trends, market developments, and competitor activities to offer proactive solutions to clients.
  • Contract Negotiations: Assist in contract negotiations, renewals, and pricing agreements, ensuring favorable terms for both the company and the client.
  • Customer Feedback: Collect and analyze customer feedback to improve product offerings, services, and overall customer satisfaction.

Requirements For The Role
  • Bachelors degree in Business, Marketing, or related field.
  • Proven experience in key account management, sales, or business development (typically 2-3 years).
  • Strong communication, negotiation, and interpersonal skills.
  • Excellent problem-solving and organizational abilities.
  • Ability to work independently and as part of a team.
  • Proficient in MS Office and CRM software (e.g., Salesforce)
  • Industry knowledge relevant to the companys business (e.g., foodservice, retail, technology).
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Strong analytical skills to assess data and drive decision-making.
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