
Director of Operations
6 hours ago
Reports To: CEO
Overview:
TMDONE is seeking a strategic, results-driven Operations Director to oversee and optimize our core operations, including logistics and delivery, third-party logistics (3PL) partnerships, and the call center. This role is pivotal in ensuring exceptional delivery performance, customer satisfaction, and operational efficiency across the platform.
Key Responsibilities:
- Operations & Logistics Management
- Oversee end-to-end delivery operations, ensuring timely, accurate, and cost-efficient order fulfillment.
- Develop, implement, and refine logistics strategies to improve delivery speed, coverage, and reliability.
- Manage fleet operations, routing systems, and delivery personnel performance.
- Optimize delivery cost structure while maintaining a high standard of service.
- 3PL Oversight
- Identify, onboard, and manage relationships with third-party logistics providers.
- Monitor 3PL performance through KPIs and SLAs.
- Ensure alignment of external partners with TMDONE's operational standards and customer expectations.
- Call Center Leadership
- Direct call center operations (inbound and outbound), ensuring efficient handling of customer inquiries, complaints, and support issues.
- Implement tools and systems to track agent performance and improve first-contact resolution.
- Collaborate with customer care managers to develop training programs and scripts that enhance service quality.
- Strategic Planning & Execution
- Collaborate with executive leadership to shape operational strategy in alignment with company goals.
- Drive continuous improvement initiatives across operations and customer care functions.
- Leverage data analytics to inform decision-making and enhance customer experience.
- Team Management
- Lead, coach, and develop high-performing operations and call center teams.
- Establish clear goals, performance metrics, and accountability structures for all sub-departments.
- Foster a results-oriented, customer-centric culture.
Qualifications:
- Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field (Master's preferred).
- Minimum 7–10 years of experience in operations management, preferably within the delivery or logistics tech sector.
- Proven experience managing call centers and 3PLs in a fast-paced environment.
- Strong leadership, communication, and project management skills.
- Data-driven mindset with experience in performance monitoring and optimization.
Preferred Skills:
- Experience in scaling tech-driven logistics operations.
- Knowledge of delivery app ecosystem and customer lifecycle.
- Familiarity with CRM systems, logistics software, and performance dashboards.
Director
Employment typeFull-time
Job functionManagement and Manufacturing
IndustriesTechnology, Information and Internet
#J-18808-Ljbffr-
Operations Director
2 weeks ago
Muscat, Muscat, Oman Orion Engineering Services Full timeAbout the Role:We are seeking a highly skilled Operations Director to join our team at Orion Engineering Services. As Operations Director, you will be responsible for managing and supervising the day-to-day operation of the Branch, as well as managing all important communication and coordination with the Client and relevant Omani authorities.Key...
-
Spa Director
1 week ago
Muscat, Muscat, Oman Client of Bali Jobs Recruitment Full timeJob Description:As a Spa Director, you will lead the operational and financial direction of our ultra-luxury resort's spa and wellness department, ensuring its complete viability. You will work strategically with the Director of Wellness to develop cohesive goals for your department and establish procedures to achieve them.Responsibilities:Lead the spa team...
-
Building Operations Director
4 days ago
Muscat, Muscat, Oman Candidzone Qatar Full timeBuilding Operations DirectorWe are looking for a Building Operations Director to join our team in Oman. As a strategic leader, you will be responsible for directing the overall building operations function to achieve business objectives.Key ResponsibilitiesDevelop and implement operational strategies to improve efficiency and productivity.Lead a team of...
-
Operations Director
2 weeks ago
Muscat, Muscat, Oman Mandarin Oriental Full timeWe are seeking an experienced Operations Director to join our executive team at Mandarin Oriental. As a key member of the leadership team, you will be responsible for driving operational excellence across all aspects of the hotel.Your primary focus will be on developing and implementing strategies to enhance guest satisfaction, improve operational...
-
Operations Director
2 weeks ago
Muscat, Muscat, Oman Aguas De Valencia - Qatar Full timeJob OverviewAguas De Valencia - Qatar is seeking an exceptional Operations Director to lead our organizational development processes and drive business growth in the Oman market.The successful candidate will be responsible for representing the company with key clients and external bodies, while ensuring all functions execute established strategies. This role...
-
Executive Director of Operations
2 weeks ago
Muscat, Muscat, Oman Hamid-ol-doleh Full timeExecutive Director of OperationsWe are seeking an accomplished Executive Director of Operations to drive business growth and expansion at Hamid-ol-doleh. This role requires a strong background in business strategy, operations management, and team leadership.The Executive Director of Operations will be responsible for developing and implementing growth...
-
Hotel Operations Director
1 week ago
Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full timeHotel Operations Director">Mandarin Oriental Muscat is seeking an experienced Hotel Operations Director to join its Executive team.">The ideal candidate will be a master hotel operator with exceptional leadership skills, able to oversee the coordination between all operational departments to ensure seamless guest experiences.">About Mandarin...
-
Tug Master Operations Director
2 days ago
Muscat, Muscat, Oman Svitzer Americas Full timeJob DescriptionThe Tug Master Operations Director will oversee the safety and security of the crew, vessel, and environment.Review and report on deficiencies in the safety management system periodically.Maintain valid statutory certification.Ensure the crew is familiar with safety requirements and complies with safety procedures.ResponsibilitiesThe Tug...
-
Strategic Operations Director
2 weeks ago
Muscat, Muscat, Oman Hamid-ol-doleh Full timeJob DescriptionAt Hamid-ol-doleh, we are seeking a highly skilled Strategic Operations Director to oversee the overall operations and strategic direction of our company. This role requires strong leadership and decision-making skills to ensure business growth and operational efficiency.The Strategic Operations Director will be responsible for developing...
-
Finance Director
4 weeks ago
Muscat, Muscat, Oman Client of Bali Jobs Recruitment Full timeBachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyPosition Level: Department HeadReports to: General ManagerOur client is an ultra-luxury resort, recognized globally as a leader in the hospitality industry. As the Finance Director, you will assist in preparing, in conjunction with the General Manager and other...
-
Senior Operations Director
7 days ago
Muscat, Muscat, Oman al jabr mena Full timeAljabr MENA drives entrepreneurship across the MENA region through venture development and startup innovation.We are seeking a Senior Operations Director to lead our operations and programs in the KSA market.The ideal candidate will have 10+ years of experience in innovation, startups, or venture development, with strong leadership and P&L ownership...
-
Operations Director
4 hours ago
Muscat, Muscat, Oman beBee Careers Full timeJob DescriptionWe are seeking a highly skilled Operations Director to oversee and optimize our core operations, including logistics and delivery. The ideal candidate will have a strong background in operations management and be able to lead cross-functional teams to achieve exceptional delivery performance, customer satisfaction, and operational...
-
Culinary Operations Director
7 days ago
Muscat, Muscat, Oman Bait Al Yasmine Restaurant Full timeAbout UsBait Al Yasmine Restaurant is a leading dining establishment seeking an experienced Culinary Operations Director to oversee our kitchen operations.The ideal candidate will possess strong culinary and management skills, with the ability to supervise daily kitchen activities and maintain high standards of food preparation and...
-
Retail Operations Director
1 week ago
Muscat, Muscat, Oman 20gramscoffee Full time20gramscoffee: A Leading RetailerWe are seeking a highly skilled Retail Operations Director to oversee our upcoming branch in the region.The ideal candidate will possess:Proven experience in retail operations managementStrong leadership skills to motivate and guide staffA passion for delivering exceptional customer experiencesKey Responsibilities:Manage...
-
Logistics Operations Director
2 weeks ago
Muscat, Muscat, Oman Candidzone Qatar Full timeWe are seeking a highly experienced Logistics Operations Director to lead our warehouse operations in Oman.About Candidzone QatarCandidzone Qatar is a leading staffing agency providing top talent to various industries. Our commitment to excellence has earned us a reputation as one of the most trusted recruitment agencies in the region.Job DescriptionThe...
-
Head of Wellness Operations
1 week ago
Muscat, Muscat, Oman Client of Bali Jobs Recruitment Full timeAbout the Role:The Head of Wellness Operations will be responsible for guiding the operational and financial direction of the spa and wellness team, ensuring the complete viability of the business. This includes developing cohesive and productive goals for your department and establishing procedures to achieve them.Key Responsibilities:Maximize opportunities...
-
Restaurant Director
2 weeks ago
Muscat, Muscat, Oman Takamul National Company Full timeJob Title: Restaurant DirectorCompany OverviewTakamul National Company is a renowned organization in the food and beverage industry, dedicated to providing exceptional dining experiences. We are currently seeking an experienced Restaurant Director to lead our pizza operations.
-
Director of Technical Operations
7 days ago
Muscat, Muscat, Oman Tivoli Hotels & Resorts Full timeJob SummaryWe are seeking a highly experienced and skilled Director of Technical Operations to lead our engineering team during the pre-opening phase. The ideal candidate will have extensive knowledge of hotel systems, technical infrastructure, and operations.Key ResponsibilitiesOversee the setup, installation, and commissioning of all hotel systems and...
-
Customer Service Director
2 weeks ago
Muscat, Muscat, Oman National Bank of Oman Full timeJob DescriptionOverview:The National Bank of Oman is seeking a highly skilled and experienced Customer Service Director to lead its Telebanking operations. As a key member of the bank's management team, this role will be responsible for developing and implementing strategies to improve customer satisfaction and experience.Salary:Competitive salary package...
-
Marketing Operations Director
1 week ago
Muscat, Muscat, Oman Nawras Full timeAbout the CompanyNawras is a leading telecommunications provider in Oman, offering a range of mobile and fixed services to customers. The company is part of the Qtel Group, one of the world's leading telecommunications companies.About the RoleThe Marketing Operations Director will be responsible for developing and implementing pricing strategies to drive...