Service Engineer

6 days ago

Muscat, Muscat, Oman KONE Full time

Certified as a Top Employer in the UAE, Qatar, KSA, and Oman, KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture, inspiring high standards of quality and efficiency, and fostering an environment that promotes collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE seeks a dynamic and enthusiastic Service Engineer to join our Muscat - Oman office. This role involves planning, managing, and overseeing the contracted scope of work, as well as being responsible for the safe, high-quality, and efficient installation of KONE solutions in line with the agreed schedule and budget.

The successful candidate will be accountable for planning, managing, and controlling the field service operations in his/her area according to the service contract requirements, company policies, and KONE processes.

The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and will be accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance) and the revenues from callout and service repair sales.

Service mindset is an outlook that focuses on creating customer trust, value, and loyalty, and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader with a customer-focused attitude.

Responsibilities

Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance.
Resolving customer service quality complaints and invoicing complaints related to maintenance operations.
Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations.
Control of the field operations costs, callouts, and service repair sales.
Managing third-party inspection visits and follow-up actions.
Validates the service contract and technical terms with sales.
Accountable for the planned maintenance scheduling, optimized routing, and performing site audits.
Investigating accidents and following company policy on evidence custody and internal reporting.
Accountable for the performance of assigned technicians and for their motivation and competence development.

Requirements

Bachelor's degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
A driven and energetic representative with strong analytical skills and the ability to learn quickly.
Experience in elevator service operations or service sales is preferred.
Fluent in English.
Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.
Open to applicants from any location; GCC experience is an advantage but not required.
Strong aptitude for understanding and analyzing customer needs to provide customized solutions.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other, and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.

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