
Officer – Administration
2 days ago
Job Purpose:
The Officer - Administration (Admin) & Reservations orchestrates administrative and reservation operations within the bank, ensuring seamless handling of bookings and robust inventory management. He/She facilitates effective coordination with vendors, administers the reservation system, and ensures compliance with internal policies. The Officer - Admin & Reservations maintains operational continuity, responds to inquiries, and optimizes customer service outcomes, while managing and replenishing inventory to support the Bank's departments and functions.
Key Accountabilities:
- Manages booking processes, addressing bookings, cancellations, and modifications with precision and timely execution to meet customer expectations.
- Coordinates with both internal teams and external service providers to streamline reservation operations and enhance service delivery.
- Ensures reservation systems are current, precise, and aligned with internal standards and operational mandates.
- Administers inventory control within the bank, maintaining adequate supplies of office necessities, equipment, and stationery for operational readiness.
- Collaborates with various departments to uphold robust inventory management practices, including timely reordering and usage tracking.
- Delivers superior customer service, efficiently handling inquiries, resolving concerns, and ensuring customer satisfaction with all reservation interactions.
- Maintains rigorous documentation for all reservation and inventory processes, ensuring organization, accuracy, and regulatory compliance.
- Prepares and analyzes reports to track reservation trends, inventory status, and operational efficiency, providing insights for continuous improvement.
- Monitors and manages inventory specific to reservation needs, ensuring essential materials are always available for customer requirements.
Adheres to budget guidelines, monitoring expenditures to maintain cost efficiency.
Qualifications and Experience:
- Diploma in Business Administration or a related field is preferred.
- Exposure to reservation systems, booking software, and inventory management tools is desired.
- Proficiency in MS Office suite and competent data entry skills.
Applications will be accepted until 24-Apr-2025 at 2:00 P.M.
Submissions received after this date and time will not be considered.
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