Accounts Clerk

The Accounts Clerk will be responsible for maintaining accurate financial records for the hotel, supporting the finance department in daily operations, and ensuring that all transactions are processed in accordance with company policies and industry standards. This role requires a strong focus on financial integrity, collaboration with other departments, and a commitment to delivering excellent service to both internal teams and external stakeholders. Additionally, the Accounts Clerk will contribute to the hotel's responsible business practices by ensuring financial transparency, compliance, and sustainable business practices.

FINANCIAL

1. Maintain and update financial records, including accounts payable, accounts receivable, and petty cash transactions.
2. Ensure all transactions are accurately recorded in the hotel's accounting system.
3. Assist with monthly, quarterly, and year-end closing procedures.
4. Prepare and process invoices, payment requests, and expense claims in a timely manner.
5. Reconcile statements, accounts, and balances to ensure accuracy and completeness.
6. Assist the Finance Manager in preparing monthly financial reports, including profit and loss statements, balance sheets, and cash flow statements.
7. Provide data and reports for financial analysis, forecasting, and budgeting purposes.
8. Monitor financial performance and highlight any discrepancies or irregularities.

PEOPLE

1. Work closely with the Front Office, Sales Marketing, and other departments to ensure accurate billing and resolution of guest account issues.
2. Assist the Finance Manager with audits and internal controls, ensuring compliance with company policies and industry regulations.
3. Respond to queries from team members, suppliers, and guests in a professional and timely manner.

GUEST EXPERIENCE

1. Ensure that all guest-related transactions are processed efficiently and accurately, minimizing errors in guest billing and ensuring a seamless experience.
2. Contribute to the hotel's customer service ethos by providing support to guests when resolving any billing-related inquiries or disputes.
3. Maintain confidentiality and security of guest and financial information in line with data protection policies.

RESPONSIBLE BUSINESS

1. Contribute to sustainable financial practices by adhering to budgetary guidelines and promoting cost-conscious behavior within the hotel.
2. Promote ethical business practices in daily accounting activities, ensuring compliance with all legal and regulatory requirements.
3. Assist in the preparation of reports for compliance with local tax laws and environmental regulations.

ACCOUNTABILITIES

1. Ensure that all financial transactions are accurately recorded and reconciled in accordance with hotel policies.
2. Assist in the preparation of financial statements and reports within timely reporting guidelines.
3. Support internal control processes and compliance with accounting standards, legal requirements, and tax regulations.
4. Maintain strong communication and collaboration with other hotel departments to ensure smooth financial operations.
5. Ensure that all billing-related matters are handled in a way that enhances the guest experience and resolves any issues promptly.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

1. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
2. True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you to help and support them during their stay.
3. True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
4. True Responsiveness: providing guests with what they need, and doing so in a timely and caring manner.

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing, and understanding.

Desired Candidate ProfileEducation & Experience

1. A degree or diploma in Accounting, Finance, or a related field is preferred.
2. Previous experience in a finance or accounting role, preferably in the hospitality industry, is an advantage.
3. Knowledge of accounting software (e.g., Opera, QuickBooks, Sage, or similar systems) is preferred.
4. Strong understanding of financial accounting principles and practices.
5. Proficient in MS Excel and other accounting software.
6. Excellent attention to detail and accuracy.
7. Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
8. Ability to work independently as well as part of a team.
9. Strong interpersonal and communication skills, with the ability to interact effectively with colleagues, management, and guests.
10. Problem-solving skills and the ability to resolve billing issues professionally and promptly.

Personal Attributes

1. Ethical and trustworthy with a high degree of integrity.
2. Customer-focused with a commitment to delivering excellent service.
3. Adaptable and willing to embrace changes in systems, processes, and business practices.
4. Proactive and able to identify opportunities for process improvement.

Working Conditions

1. Full-time position with flexible hours, including weekends and holidays as required.
2. Office-based environment within the hotel.

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