Business & Operations Audit Manager

SUMMARY OF ROLE:

The Business & Operations Audit Manager is responsible for conducting comprehensive business and operational audits, including branch audits, in accordance with the Internal Audit Manual. The role requires ensuring compliance with regulatory requirements, evaluating risk exposures, and recommending effective control enhancements to safeguard the organization's assets and operational integrity. The incumbent will provide advisory services to business units, facilitate issue resolution, and support senior management in audit reporting and risk mitigation strategies.

KEY RESPONSIBILITIES:

Audit Planning & Execution:

• Develop and execute risk-based audit plans for business operations and branch functions, ensuring alignment with the bank's strategic objectives and regulatory frameworks.

• Conduct branch audits and business/operational audits efficiently, ensuring adherence to internal policies, regulatory requirements, and industry best practices.

• Perform ad-hoc reviews and special investigations as directed by senior management, ensuring accuracy and compliance with audit methodologies.

• Conduct peer reviews and client satisfaction surveys to enhance audit quality, process efficiency, and stakeholder engagement.

Reporting & Issue Resolution:

• Draft comprehensive audit reports outlining key findings, risk assessments, control deficiencies, and actionable recommendations.

• Ensure audit issues are appropriately classified (High, Medium, Low) and effectively communicated to relevant stakeholders for timely resolution.

• Follow up on the implementation of audit recommendations to ensure corrective actions are effectively executed.

• Assist the Deputy Head of Internal Audit in preparing periodic reports, board presentations, and Audit Committee deliverables.

Risk & Compliance Management:

• Conduct thorough risk assessments and control evaluations to identify emerging threats and opportunities for process improvements.

• Ensure audit engagements are conducted in compliance with internal auditing principles, the Audit Charter, and the Internal Audit Manual.

• Maintain up-to-date knowledge of banking regulations, Central Bank of Oman (CBO) guidelines, and relevant risk management frameworks applicable to business operations.

• Identify compliance gaps and recommend risk mitigation strategies to ensure operational resilience and regulatory adherence.

Stakeholder Engagement & Advisory:

• Establish strong relationships with branch management, business units, and support functions to understand operational workflows and associated risks.

• Provide advisory services to audited areas, promoting best practices in risk control, governance, and operational efficiency.

• Coordinate with external auditors, CBO examiners, and quality assurance teams to facilitate the sharing of necessary audit-related information.

• Conduct training sessions and knowledge-sharing initiatives to enhance awareness of audit processes, risk management, and internal controls.

Documentation & Compliance:

• Maintain high-quality, well-documented working papers in TeamMate, ensuring audit evidence is accurate and supports findings.

• Ensure strict compliance with the bank's policies, including Human Resources, Information Security, and Internal Audit policies.

• Manage audit engagements within pre-determined time budgets and deadlines, ensuring efficient resource utilization and adherence to audit timelines.

Requirements

Education:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field

• Professional certification such as CIA, CISA, or ACCA are preferred

Experience:

• Minimum 10 years of experience in internal auditing, risk management, or compliance