Junior Officer

4 weeks ago

Muscat, Muscat, Oman Tawteen Full time

The Junior Officer Remedial assists the Remedial function in handling delinquent and non-performing accounts. He/ She supports follow-ups, documentation, system updates, and basic customer interactions. The Junior Officer Remedial ensures timely administrative support for recovery activities, maintains accurate records, and contributes to the execution of daily remedial operations.

Key Accountabilities:

  • Assists in monitoring delinquent accounts and supports recovery follow-up activities.
  • Prepares and updates recovery files, trackers, and MIS reports for internal use.
  • Coordinates with customers for document submissions, payment reminders, and basic inquiries.
  • Updates system records accurately and timely data related to customer communications and repayments.
  • Escalates complex or unresolved matters to senior staff for appropriate handling.
  • Maintains confidentiality and professionalism when dealing with sensitive customer data.
  • Supports the team in preparing documentation for legal referrals when required.
  • Ensures consistent support to the Remedial team in the day-to-day recovery operations.
  • Collaborates with internal stakeholders such as Collections, Legal Affairs, and Operations to ensure smooth case handling.

Qualifications and Experience:

  • High School General Diploma is desired. A Diploma in Banking or Business-related field is preferred.
  • A minimum of 1 year of experience in Banking or financial sectors within a remedial or collection department is preferred.
  • Proven hands-on experience in performing a similar role within the banking or financial sector.
  • Knowledge and understanding of banking regulations and financial compliance.

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