Enterprise Customer Success Manager

2 days ago

Muscat, Muscat, Oman Canonical Full time

The role of an Enterprise Customer Success Manager at Canonical

Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations, offering additional services to increase loyalty and draw collaborative roadmaps.

We are expanding our Customer Success team to enhance interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs specialize in segments such as:

  • Mass - SMEs or large businesses starting with Canonical
  • Focus - Large companies with established ARR
  • Step Growth - High-potential customers

All CSMs support unassigned customers through campaign management and requests, including store customers.

Location: Remote in the EMEA region.

What your day will look like
  • Onboard new customers, introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
  • Coordinate complex projects with developers, IT managers, and decision-makers.
  • Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
  • Manage a customer portfolio, identify growth or renewal risks.
  • Lead weekly customer and business reviews, resolve blockers with cross-functional teams.
  • Advocate for customers internally, influence product roadmaps and documentation.
  • Support customers via reactive ticket requests.
  • Create campaigns targeting multiple customers through digital activities.
What we are looking for in you

The ideal candidate has excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:

  • Native French and excellent English skills.
  • Minimum 5 years in IT, with experience in Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
  • Strong presentation skills for complex software.
  • Experience improving internal processes and delivering projects on time.
  • Team player capable of interacting across departments.
  • Knowledge of agile methodologies.

Additional skills: Experience with Salesforce, Jira, and CRMs.

What we offer you

We offer competitive compensation, annual reviews, and benefits such as:

  • Remote work with biannual team sprints.
  • USD 2,000 annual learning budget.
  • Performance bonuses, recognition rewards, and holiday leave.
  • Maternity/paternity leave, Employee Assistance, travel opportunities, and travel upgrades.
About Canonical

Canonical is a leading open-source tech company, publisher of Ubuntu, and a pioneer in AI, IoT, and cloud platforms. We are a remote-first organization since 2004, committed to excellence and diversity. We are an equal opportunity employer, fostering an inclusive workplace.

#J-18808-Ljbffr

  • Enterprise Customer Success Manager

    2 weeks ago

    Muscat, Muscat, Oman Canonical Full time

    Join to apply for the Enterprise Customer Success Manager role at Canonical4 days ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise...

  • Enterprise Customer Success Professional

    2 days ago

    Muscat, Muscat, Oman beBeeCustomer Full time $80,000 - $120,000

    Key Account Manager RoleThe position of a Key Account Manager is focused on building and maintaining successful customer relationships.Serve as the primary point of contact for major customers to develop trust, understand their objectives, and align expectations.Identify opportunities to increase loyalty and drive revenue growth through tailored solutions...

  • Customer Success Professional

    1 week ago

    Muscat, Muscat, Oman beBeeEnterprise Full time $80,000 - $150,000

    Job Description:Canonical is a leading provider of open-source software and operating systems. We are seeking an Enterprise Customer Success Manager to develop trust with assigned customers and provide them with the best possible experience navigating our vast offering.Key Responsibilities:Onboard new customers and introduce them to our products and support...

  • Customer Success Manager

    7 days ago

    Muscat, Muscat, Oman KLAIM Full time

    Job Summary: We are looking for a proactive and strategic Customer Success Manager (CSM) to build strong, long-term relationships with our clients. As the primary point of contact post-onboarding, the CSM plays a key role in driving recurring business, maximizing client satisfaction, and minimizing churn. This role involves acting as a trusted advisor to...

  • Graduate Customer Success Manager

    2 weeks ago

    Muscat, Muscat, Oman Canonical Full time

    The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...

  • Customer Success Advocate

    7 days ago

    Muscat, Muscat, Oman beBeeCareer Full time 55,000 - 65,000

    Job Title: Customer Success AdvocateAt our organization, we seek a skilled Customer Success Advocate to facilitate long-term relationships with clients. As the primary point of contact post-onboarding, this role plays a key part in driving recurring business, ensuring client satisfaction, and minimizing churn.The ideal candidate will possess excellent...

  • Future-Oriented Customer Success Specialist

    2 weeks ago

    Muscat, Muscat, Oman beBeeCustomerSuccess Full time $60,000 - $80,000

    Job Description:We are seeking a Customer Success Manager to join our team. In this role, you will be responsible for developing trust with assigned customers and providing them with the best possible experience navigating our products.You will work closely with other teams to facilitate the adoption of new products or services and support expansion within...

  • Enterprise Account Executive

    3 weeks ago

    Muscat, Muscat, Oman Canonical Full time

    Enterprise Account Executive - Telecoms - DACH Territory - German SpeakerJoin to apply for the Enterprise Account Executive - Telecoms - DACH Territory - German Speaker role at CanonicalEnterprise Account Executive - Telecoms - DACH Territory - German Speaker1 month ago Be among the first 25 applicantsJoin to apply for the Enterprise Account Executive -...

  • Enterprise Account Executive

    2 weeks ago

    Muscat, Muscat, Oman Canonical Full time

    Open source software is the new default in the enterprise, and Canonical is the new challenger to major enterprise software vendors.We deliver better open source from the data center to cloud and edge. Our Linux distribution Ubuntu is now the leading platform for public cloud compute, and the favorite platform for software engineers, data scientists and AI...

  • Cloud and Data Centre Infrastructure Success Partner

    4 days ago

    Muscat, Muscat, Oman beBeeCustomerSuccess Full time 9,000 - 12,000

    Enterprise Customer Success Manager Job Description">About the Role:">">This is a unique opportunity to join our customer success team and play a key role in delivering exceptional customer experiences.">As an Enterprise Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, identifying...