Help Desk Officer

5 days ago

Muscat, Muscat, Oman Muscat University Full time

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Role: Help Desk Officer, Muscat University

Job Summary:

Provide
first line support to Muscat University Staff, Faculties, and Students.
Pro-actively monitors user satisfaction of the systems, and anticipates new requirements
based on changing business needs and new trends in technology. Initiates and manages new development,
gathers requirements and puts the required team in place to implement
appropriate solutions. Managing and monitoring MU Computer Labs and software.
Ensures that Muscat University provides an enhanced user experience to all our
students, staff and partners providing a seamless experience.

Key Duties and
Responsibilities:

Responsibilities

  • Serve as
    the first line of contact for customers seeking technical assistance over
    the phone or by email.
  • Implementing
    and managing IT service management (ITSM).
  • Managing
    Muscat University ICT assets.
  • Thoroughly
    understand Microsoft Office 365.
  • Thoroughly
    understand Windows 10/11 and Windows OS.
  • Assists
    and evaluates new technologies for Muscat University.
  • Creates
    and updates documentation and procedure guidelines for MU services.
  • Perform
    remote troubleshooting through diagnostic techniques.
  • Record
    events and problems and their resolution in logs.
  • Works as
    a Systems Analyst with knowledgeable persons throughout the University and
    its partners to help define user needs.
  • Maintain
    daily performance of computer systems.
  • Identify
    and suggest possible improvements to the procedure.
  • MU - NXS
    (Network Focal Point).
  • Vendor
    Communications (IIS-Related)
  • Perform
    other tasks assigned by the Line Manager.

Responsible To:

Head
of Infrastructure and Information Systems.

Location:

Muscat,
Oman (some local travel may be required).

Hours:

Full
time. Hours as necessary for the role.

Person Specification:

A minimum of 2-year experience in user
support and helpdesk.

Job
related skills/ Aptitudes:

  • Experience managing implementation, migrations,
    upgrades, integration and supporting MU systems.
  • Familiarity and understanding of Microsoft
    products, Windows OS and Academic software.
  • Previous
    experience in a higher education institution would be advantageous.

Interpersonal
Skills:

  • Excellent team working skills.
  • Actively involves colleagues across the
    organisation.
  • Ability to work on own initiative and
    effectively as part of a team.
  • Sets and adheres to high standards of
    performance.
  • Excellent written and oral communication
    skills.
  • Consultation and negotiation skills.
  • Advisory and influencing skills.
  • Demonstrates cultural competence and behaviours
    consistent with the core values, vision, and mission of Muscat University.

Education/Qualifications:

A
Bachelor s degree in Information Technology or equivalent Qualified IT
Professional with a recognised IT body. A level of
proficiency in English, both oral and written, is essential. Proficiency in
Arabic is also expected.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

#J-18808-Ljbffr

  • Help Desk Officer

    1 day ago

    Muscat, Muscat, Oman beBee Careers Full time

    Job Title: Help Desk ProfessionalAre you a problem-solver with excellent communication skills? Do you have experience in user support and helpdesk?We are seeking a skilled Help Desk Officer to join our team. As a Help Desk Officer, you will be responsible for providing first-line support to staff, faculties, and students. You will work proactively to monitor...

  • Help Desk Professional

    23 hours ago

    Muscat, Muscat, Oman beBee Careers Full time

    Help Desk Support SpecialistWe are looking for a highly skilled and experienced Help Desk Officer to join our team. As a Help Desk Support Specialist, you will be responsible for providing top-notch technical support to staff, faculties, and students. You will work closely with the team to identify and resolve technical issues, implement new solutions, and...

  • Help Desk

    1 week ago

    Muscat, Muscat, Oman Oman Investment Authority Full time

    IT Help Desk SupportThe IT Help Desk role is essential to IT Services, serving as the first point of contact for most business technology needs. The ideal candidate should possess strong technical skills, professionalism, and initiative to resolve issues efficiently, escalating when necessary. Excellent business communication skills are crucial. This role...

  • Help Desk Officer

    1 day ago

    Muscat, Muscat, Oman beBee Careers Full time

    Technical Support Specialist Job DescriptionAbout the RoleThis is an exciting opportunity for a Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing first-line technical support to staff, faculty, and students.Key Responsibilities:Serve as the primary point of contact for customers seeking...

  • Help Desk Coordinator

    2 weeks ago

    Muscat, Muscat, Oman beBee Careers Full time

    Job DescriptionWe are looking for a Help Desk Coordinator who can provide exceptional technical support and expertise to our staff. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our computer systems and networks.Your primary responsibilities will include:Providing technical assistance to staff members via phone,...

  • Technical Help Desk Expert

    2 weeks ago

    Muscat, Muscat, Oman beBee Careers Full time

    We are seeking an experienced Technical Help Desk Expert to join our team.Job SummaryThe successful candidate will be responsible for providing technical assistance to business users, troubleshooting hardware and software issues, and maintaining the health of workstations at various sites.Responsibilities:Provide technical support to business users via...

  • Help Desk Technician

    2 days ago

    Muscat, Muscat, Oman beBee Careers Full time

    The IT Help Desk role involves resolving technical issues and providing assistance to end-users. A strong understanding of IT systems, hardware, and software is required. Responsibilities:Maintenance and troubleshooting of end-user systems and programs.Support for ICT facilities during seminars and conferences.Management of incident logging and tracking...

  • Help Desk Engineer

    1 week ago

    Muscat, Muscat, Oman beBee Careers Full time

    Job RequirementsTo be successful in this role, you will need:Qualifications:Diploma in IT or related fields.ITIL Foundation certification.Additional certifications like N+, A+, ICDL, CCNA are advantageous.Experience:Minimum of 3 years in IT support services.Skills:Experience with service desk systems.Strong troubleshooting and hardware maintenance...

  • Help Desk Officer

    2 days ago

    Muscat, Muscat, Oman beBee Careers Full time

    Job Role: Technical Support SpecialistJob Summary:An ideal candidate will possess a strong understanding of IT service management and have the ability to provide first-line technical support to end-users. Proactive monitoring of user satisfaction and anticipating new requirements based on changing business needs and emerging technology trends are key aspects...

  • Help Desk Officer

    1 day ago

    Muscat, Muscat, Oman beBee Careers Full time

    Customer Support Specialist RoleProvide first-line technical support to users, ensuring they receive timely assistance and effective solutions. The ideal candidate will be proactive in monitoring user satisfaction and anticipating new requirements based on changing business needs and emerging technologies.Key Responsibilities:Serve as the primary point of...