Front Office Supervisor

2 days ago

Muscat, Muscat, Oman beBee Careers Full time

We are seeking a detail-oriented and customer-focused leader to ensure a smooth and positive guest experience.

Key Responsibilities:
  • Supervise Front Desk Team: Provide guidance, training, and support to front desk team members
  • Oversee Daily Operations: Manage daily front desk operations, including check-ins, check-outs, and guest inquiries
  • Maintain a Welcoming Atmosphere: Ensure a neat and organized front desk area that promotes a welcoming and professional atmosphere for guests
  • Collaborate with Other Departments: Work closely with housekeeping, maintenance, and other departments to address guest needs and concerns
  • Handle Guest Inquiries: Respond promptly and efficiently to guest inquiries, requests, and complaints
  • Monitor Billing: Ensure accurate billing for guest reservations and services
  • Develop Front Desk Staff: Assist in the recruitment, training, and development of front desk staff
  • Conduct Performance Reviews: Conduct regular performance reviews for front desk team members
Requirements:
  • Previous Experience: Previous experience in hotel front desk operations, preferably in supervisory or leadership roles
  • Strong Organizational Skills: Strong organizational and multitasking abilities to handle multiple tasks and priorities
  • Excellent Communication Skills: Excellent communication and interpersonal skills to interact with guests and colleagues
  • Knowledge of Hotel Systems: Knowledge of hotel reservation systems and point-of-sale software
  • Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities
  • Familiarity with Industry Standards: Familiarity with hotel policies, procedures, and industry standards
  • High Level of Integrity: High level of integrity and professionalism to maintain a high standard of service
  • Conflict Resolution: Ability to handle guest issues with diplomacy and resolution
  • Flexibility: Flexibility to work evenings, weekends, and holidays as needed
  • Educational Background: Bachelor's degree in Hospitality Management or a related field
About This Role:

This is an exciting opportunity to join our team as a Front Office Supervisor. As a key member of our front desk team, you will be responsible for ensuring a smooth and positive guest experience. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

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