Head of IT Infrastructure

4 weeks ago

Muscat, Muscat, Oman Nawras Full time

As the Head of IT Infrastructure, you will be responsible for planning, designing, and maintaining the IT infrastructure to ensure optimal performance and operation. This includes managing infrastructure capacity, availability, business continuity (including archiving, backup, and recovery), and monitoring all related systems and servers.

You will oversee the operation of Nawras' IT infrastructure, manage maintenance activities, establish procedures for daily operations, inventory management of hardware and software, and monitor and report on infrastructure performance and incidents.

Responsibilities include:

  1. Preparing plans and budgets for infrastructure, systems, and projects.
  2. Preparing and distributing weekly and monthly department reports.
  3. Planning infrastructure capacity, availability, and business continuity plans.
  4. Motivating and supporting the infrastructure team for daily activities.
  5. Ensuring balanced role distribution among team members.
  6. Negotiating supplier purchase, service, and maintenance agreements.
  7. Coordinating closely with business stakeholders and vendors.
  8. Ensuring all SLAs and KPIs are met.
  9. Providing 24x7 support for system issues and business-critical requests.
  10. Training new staff members.
  11. Recommending system enhancements.
  12. Enforcing standard policies and procedures.
Requirements:
  • 10+ years of experience in IT, with a degree in IT or a related field. An MBA related to IT is preferred.
  • At least 2-3 years in a managerial position within a mobile telecom company or similar.
  • Excellent problem-solving and communication skills.
  • Ability to work cooperatively across divisions to resolve IT issues.
  • Proficiency in English and Arabic, both written and spoken.
About The Company:
Omani Qatari Telecommunications Company SAOG, founded in December 2004, launched its services in March 2005 as Nawras, the second mobile operator in Oman. Majority owned by the Qtel Group, Nawras combines extensive global expertise with deep local understanding, providing high-quality, user-friendly telecom services and fostering professional growth among its employees.

We seek ambitious team players with an international mindset. We offer a dynamic work environment, professional growth opportunities, and the chance to build an exciting future with continuous skill development.
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