Learning & Quality Manager

2 days ago


Salalah, Dhofar, Oman CP - Salalah (SLLSS) Full time

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Oman, Salalah

Do you picture yourself as a Learning & Quality Manager? At Crowne Plaza Resort Salalah, our goal is to make business travel work. That is where YOU come in. When you work with us, you are more than simply your job title. We look for energetic, confident, and ambitious people who achieve in their roles and help our guests succeed. The resort is set on 45 acres of beautiful tropical gardens and a lengthy stretch of pure sandy beach, suitable for business, meetings, and leisure travel.

As the Learning & Quality Manager, you will be responsible for ensuring that all team members are equipped with the skills, knowledge, and resources they need to deliver exceptional service to our guests. You will oversee training programs, implement quality assurance measures, and work closely with department heads to continuously improve the guest experience.

A little taste of your day-to-day:

  • Training & Development: Design, implement, and evaluate training programs for all hotel staff. Ensure that training is aligned with hotel standards and guest expectations.
  • Quality Assurance: Develop and maintain quality assurance protocols to monitor guest satisfaction, ensuring that our services meet and exceed expectations.
  • Team Support: Work closely with department heads to identify training needs and provide support for staff development.
  • Performance Evaluation: Monitor the effectiveness of training programs through regular assessments and feedback. Provide constructive feedback to enhance team performance.
  • Compliance: Ensure that all training and operational processes are in compliance with health, safety, and legal requirements.
  • Guest Experience: Identify areas for improvement in the guest journey and develop initiatives to elevate overall satisfaction.
  • Reporting & Analysis: Track key performance indicators related to training and quality. Report findings to senior management and make recommendations for improvements.

What do we need from you?

  • Proven experience as a Learning & Quality Manager, or in a similar role, ideally within the hospitality industry.
  • Strong knowledge of training development, quality management, and performance evaluation.
  • Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team.
  • Ability to work independently, manage multiple priorities, and meet deadlines.
  • Strong analytical skills and the ability to assess training needs and quality metrics.
  • A passion for hospitality and a commitment to guest satisfaction.
  • Relevant certifications or qualifications in Learning & Development or Quality Management would be a plus.

Who we are:

Join Crowne Plaza, one of the largest and best-loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure, or a blend of both. We've thoughtfully designed our spaces to encourage, support, and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

#J-18808-Ljbffr

  • Salalah, Dhofar, Oman CP - Salalah (SLLSS) Full time

    CP - Salalah (SLLSS) Job DescriptionJob Title: Learning & Quality ManagerThe Crowne Plaza Resort Salalah is seeking a skilled Learning & Quality Manager to join our team.This role is responsible for ensuring that all team members have the necessary skills, knowledge, and resources to deliver exceptional service to our guests.The ideal candidate will design,...


  • Salalah, Dhofar, Oman CP - Salalah (SLLSS) Full time

    CP - Salalah (SLLSS) Job OpeningJob Title: Learning and Development LeadThe Crowne Plaza Resort Salalah is seeking a skilled Learning and Development Lead to join our team.This role is responsible for designing, implementing, and evaluating training programs for all hotel staff, ensuring they are aligned with hotel standards and guest expectations.The ideal...


  • Salalah, Dhofar, Oman Abroad Work Full time

    About the Opportunity">We are excited to announce an exciting opportunity for a Learning Facilitator to join our team at Abroad Work. As a Learning Facilitator, you will play a vital role in empowering women in Salalah through education.">Responsibilities">Your key responsibilities will include:">">facilitating learning sessions for women in...

  • F & B Manager

    2 weeks ago


    Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it's critically important to understand Hawaiian culture and the spirit of 'ohana, or...

  • F & B Manager

    7 days ago


    Salalah, Dhofar, Oman Hyatt Full time

    ResponsibilitiesTo be committed and dedicate time, effort and attention to offering a food product, which in quality and presentation reflects the vision and brand personality of the hotel.To supervise and coordinate all business activities in Food & Beverage Service.To consistently monitor F&B cost and recommend pro-active action to enhance the...

  • F & B Manager

    2 days ago


    Salalah, Dhofar, Oman Alila Hinu Bay Full time

    Responsibilities To be committed and dedicate time, effort and attention to offering a food product, which in quality and presentation reflects the vision and brand personality of the hotel. To supervise and coordinate all business activities in Food & Beverage Service. To consistently monitor F&B cost and recommend pro-active action to enhance the...

  • Assistant Manager

    2 weeks ago


    Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.Director of Learning & DevelopmentPeggy Focheux Duval: Director of Learning & Development, FranceResponsibilitiesManaging the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent...


  • Salalah, Dhofar, Oman Abroad Work Full time

    Company Overview">Abroad Work is committed to making a positive impact on the lives of women in Salalah by providing access to quality education. We believe that education is a powerful tool for empowerment, and we strive to create a supportive learning environment that fosters growth and development.">Job Description">The successful candidate will be...

  • Manufacturing Line Staff

    44 minutes ago


    Salalah, Dhofar, Oman Abroad Work Full time

    About the RoleIn this dynamic and challenging position, you will have the opportunity to develop your skills and knowledge of the manufacturing process. As a Factory Line Worker with Abroad Work, you will be working closely with experienced colleagues to produce high-quality products.The ideal candidate will possess good communication skills, a positive...


  • Salalah, Dhofar, Oman Abroad Work Full time

    Kitchen Manager Needed: Abroad Work is seeking an experienced Chef de Cuisine to manage our kitchen operations in Salalah.Duties and Responsibilities: Oversee daily kitchen operations, develop menus, manage kitchen staff, and maintain quality control standards.Benefits: Competitive salary, opportunity to work with a dynamic team, and the chance to develop...


  • Salalah, Dhofar, Oman Abroad Work Full time

    Job Title: Entry Level Machine OperatorWe are hiring an Entry Level Machine Operator to work with us in Salalah. This is a great opportunity for someone who is interested in learning machine operation and starting their career in this field.The successful candidate will be responsible for operating machines, performing quality checks, and maintaining a safe...


  • Salalah, Dhofar, Oman Abroad Work Full time

    About Anantara: With a focus on immersive experiences, Anantara offers guests the opportunity to connect with local cultures and communities.Job Description: The Learning Experience Coordinator is responsible for working closely with departmental instructors to plan and deliver training programs that meet the hotel's objectives and goals.Key Tasks:Training...


  • Salalah, Dhofar, Oman Abroad Work Full time

    Key ResponsibilitiesLead the kitchen team and ensure seamless day-to-day operationsCreate menus that showcase your culinary expertise and creativityOrder supplies and manage inventory effectivelyMaintain high-quality food standards and ensure consistency across all dishes


  • Salalah, Dhofar, Oman Abroad Work Full time

    Physiotherapist Job Description:We are seeking a skilled Physiotherapist to join our team in Salalah, Oman. As a Physiotherapist, you will be responsible for providing exceptional physical rehabilitation services to our clients.Responsibilities:Assess patients' physical conditions and develop personalized treatment plansDeliver high-quality therapy sessions,...


  • Salalah, Dhofar, Oman Abroad Work Full time

    Join Our Team as a Physiotherapist:We are seeking a skilled Physiotherapist to join our team in Salalah, Oman. As a Physiotherapist, you will be responsible for providing exceptional physical rehabilitation services to our clients.Your Key Responsibilities:Assess patients' physical conditions and develop personalized treatment plansDeliver high-quality...


  • Salalah, Dhofar, Oman Abroad Work Full time

    Nurse Supervisor Job Description">This full-time position is located in Salalah, a beautiful coastal city known for its tropical climate and stunning beaches. The successful candidate will be responsible for overseeing the daily operations of the nursing staff, ensuring high-quality patient care and promoting a positive work environment. Job...


  • Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

    About UsHyatt Hotels Corporation is a leading global hospitality company with a commitment to delivering exceptional guest experiences. Our hotels are designed to provide a warm and welcoming atmosphere, where guests can relax and unwind in style.The RoleWe're looking for a skilled Waiter/Waitress to join our team, someone who shares our passion for...


  • Salalah, Dhofar, Oman Minor International Full time

    Job SummaryThis role involves overseeing all culinary operations, ensuring that food and beverage offerings meet high standards of quality, creativity, and variety. The successful candidate will have strong leadership and interpersonal skills, with a commitment to teamwork and customer service.ResponsibilitiesLead culinary teams to achieve operational...


  • Salalah, Dhofar, Oman Abroad Work Full time

    About the Job:We are seeking a highly skilled Physiotherapist to join our team in Salalah, Oman. As a Physiotherapist, you will play a crucial role in providing exceptional care to our clients and contributing to their overall well-being.Key Responsibilities:Assess patients' physical conditions and develop personalized treatment plansDeliver high-quality...

  • Assistant Manager

    2 weeks ago


    Salalah, Dhofar, Oman Alila Hinu Bay Full time

    Main DutiesAdministrationManaging the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent with Grand Hyatt Doha and Hyatt International Standards, through planning, organizing, directing and controlling the Information Systems policies and procedures, operation and...