Reservation Agent

Join to apply for the Reservation Agent role at IHG Hotels & Resorts

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we're preparing to open our doors soon — and we're looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel's culture and guest experience from day one. Whether you're looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

We are looking for a courteous, detail-oriented, and customer-focused Reservation Agent to join our team. In this role, you will be responsible for handling all reservation inquiries, confirmations, modifications, and cancellations for the hotel. You will serve as the first point of contact for guests, providing accurate information and delivering outstanding service to ensure a smooth booking experience.

• Respond to all reservation inquiries via phone, email, online platforms, or in person in a prompt and professional manner.
• Accurately input, update, and manage bookings in the reservation system (e.g., Opera, SynXis, etc.).
• Confirm reservations and send confirmations to guests in a timely manner.
• Assist guests with special requests, modifications, cancellations, and group bookings.
• Upsell room types, packages, and hotel services to maximize revenue.
• Coordinate with Sales, Front Office, and Revenue teams to ensure accuracy in room allocation and rates.
• Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel services.
• Monitor daily arrivals and no-show reports, and ensure proper communication with the front office team.
• Handle guest complaints or concerns related to reservations in a courteous and effective manner.
• Follow all company policies, procedures, and brand standards.

• High school diploma or equivalent required; hospitality or tourism diploma is a plus.
• Previous experience in reservations, front office, or customer service role in a hotel or hospitality environment preferred.
• Proficient in Microsoft Office and hotel reservation systems (e.g., Opera, PMS, CRS).
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work under pressure and manage multiple tasks.
• Fluent in English; additional languages are an asset.
• Flexible to work shifts, weekends, and holidays as needed.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• Entry level

• Temporary

• Other

• Hospitality