
Senior Manager
3 days ago
Are you passionate about customer loyalty and retention? Do you thrive on creating engaging, rewarding experiences that drive customer satisfaction and long-term relationships? We are seeking a Senior Manager - Loyalty & Retention Management to develop and execute innovative customer loyalty strategies that enhance engagement and business growth.
Key Responsibilities- Develop and implement comprehensive loyalty and retention programs that align with business goals.
- Utilize customer data insights to create targeted incentives, rewards, and personalized experiences.
- Work closely with the CVM team to enhance personalization and optimize customer engagement.
- Monitor customer retention metrics, program participation, and ROI to measure effectiveness.
- Ensure continuous improvement of loyalty programs through research, feedback, and data analysis.
- Drive initiatives that improve customer satisfaction and foster long-term brand loyalty.
- Collaborate with cross-functional teams to design customer-centric products and services.
Experience: Minimum 8 years of relevant experience, with at least 3 years in a managerial role.
Technical Skills: Expertise in automation, database management, and data-driven decision-making.
Leadership Abilities: Strong skills in conflict resolution, leading change, fostering development, and inspiring teams.
Behavioural Traits: Achievement-driven, decisive, and customer-focused.
Benefits
Salary and benefits to be discussed.
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