
Senior Relationship Manager
7 days ago
Job Purpose:
The Senior Relationship Manager is responsible for managing a portfolio of processing clients in order to achieve revenue, client satisfaction, and other targets. This role represents a key relationship role and serves as the primary liaison point between the customer and the organization for assistance, queries, client servicing, resolutions, and relationship management.
Main activities include:
- Building substantial and lasting revenue by generating relationships with banks and card schemes.
- Providing a high level of customer service customized to meet the needs of clients using specialist knowledge, skills, and expertise.
- Identifying, initiating, establishing, and developing nurturing long-lasting relationships.
- Configuring and addressing specific client needs.
Job Requirements:
Education/Certifications:
- Bachelor's Degree in Banking, Finance, or relevant field.
Experience:
- 7+ years of experience in relationship management and client relations.
- Experience in technical operational support in the retail payments processing industry preferred.
- Experience in the markets assigned.
Knowledge/Skills/Attributes:
- Understanding of the retail payments processing industry.
- Technical background in payment processing operations coupled with commercial skills.
- Understanding of card schemes regulations and products.
- Understanding of IT development is an advantage.
- Strong communication, negotiation, and presentation skills.
- Fluency in both English and Arabic, both written and verbal.
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